Erica Bryant
Shipman,VA
Summary
Driven and eager to learn, my objective in any workplace is to continuously expand knowledge and contribute to company growth. With a strong desire for personal and professional development, committed to acquiring new skills and staying up-to-date with industry trends. By leveraging passion for learning, aim to make valuable contributions that positively impact organization success.
Overview
19
19
years of professional experience
Work History
Patient Access Team Lead
UVA
09.2023 - Current
- Organize and manage surgery timelines to ensure efficient use of operating room resources
- Managed and scheduled patient appointments and surgical procedures, demonstrating strong organizational skills and attention to detail
- Communicated effectively with patients, healthcare providers, and insurance companies to ensure clarity in care plans and requirements
- Conducted audits of surgical cases and call quality, showing meticulous attention to detail in compliance and data analysis
- Educates and trains new hires through a standard on-boarding program to ensure a consistent competency and proficiency level of new hires within the assigned specialty.
- Interacts with patients and families professionally and serves as first point of contact to resolve patient inquiries while providing the highest level of customer service.
- Answered incoming calls, scheduled appointments and filed medical records.
Senior Access Associate
UVA Sports Medicine
07.2015 - 09.2023
- Facilitate the check-in and check-out process for patients, ensuring a smooth experience.
- Respond to phone calls and messages promptly, providing information and assistance as needed.
- Educate patients about their appointments, addressing any questions or concerns.
- Keep the desk area organized and tidy to promote a professional atmosphere.
- Collaborate with team members to resolve issues and enhance workflow efficiency.
- Provide assistance to patients facing challenges, ensuring their needs are met.
- Manage and release operating room schedules as needed to optimize usage.
Commercial Service Officer/Branch Assistant
Pioneer Bank
04.2013 - 07.2015
- Ensure smooth functioning of all daily activities.
- Coordinate staff schedules to optimize efficiency.
- Provide assistance and support to customers, enhancing their experience.
- Accurately handle financial transactions for clients.
- Facilitate the account opening process for new customers.
- Support clients in navigating loan options and applications.
- Reach out to clients for overdue payments while maintaining positive relationships.
- Engage in discussions to strategize and improve operations.
- Evaluate potential candidates for teller positions.
- Provide training and guidance to new tellers, ensuring they meet service standards.
- Compile and analyze reports to track performance and identify areas for improvement.
Certified Teller/Relationship Banker
BB&T
02.2011 - 04.2013
- Efficiently managed customer transactions, ensuring accuracy and speed in handling cash, credit, and debit payments.
- Conducted thorough end-of-day cash drawer reconciliations, achieving a 100% accuracy rate in cash handling.
- Oversaw daily operational tasks, maintaining a well-organized workspace while ensuring compliance with company policies.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly, enhancing overall customer satisfaction.
- Consistently met or exceeded monthly performance targets through effective sales strategies and customer engagement initiatives.
Assistant Manager
Dollar General
11.2005 - 11.2010
- Successfully opened and closed the store, ensuring security protocols were followed and the environment was prepared for customer service.
- Balanced cash drawers and prepared daily financial reports, including bank deposits, to maintain accurate financial records.
- Efficiently reset shelves and processed planners to optimize product placement and enhance customer shopping experience.
- Developed and managed staff schedules to ensure adequate coverage during peak hours and maintained operational efficiency.
- Trained new cashiers on register operations and customer service protocols, fostering a knowledgeable team capable of delivering exceptional service.
- Oversaw daily store operations, ensuring compliance with company policies and maintaining a high standard of cleanliness and organization.
- Conducted interviews for potential hires, assessing qualifications to build a strong team aligned with company values.
Education
Bachelor of Science - Law And Policy
Liberty University
Lynchburg, VA06-2026
Certificate - Business Administration
PVCC
05.2010
Skills
- Strong verbal and written communication, ensuring clarity in interactions with clients, patients, and colleagues
- Proven track record of maintaining accuracy in scheduling, record management, and financial operations
- Adept at identifying issues and implementing effective solutions to improve processes and enhance client satisfaction
- Familiar with electronic medical systems, banking software, and Microsoft Office Suite
Timeline
Patient Access Team Lead
UVA
09.2023 - Current
Senior Access Associate
UVA Sports Medicine
07.2015 - 09.2023
Commercial Service Officer/Branch Assistant
Pioneer Bank
04.2013 - 07.2015
Certified Teller/Relationship Banker
BB&T
02.2011 - 04.2013
Assistant Manager
Dollar General
11.2005 - 11.2010
Certificate - Business Administration
PVCC
Bachelor of Science - Law And Policy
Liberty University
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