Erica Buchanan
Iowa Colony,Texas
Summary
Dynamic Lead Visual Merchandiser at Winston Retail with a proven track record in enhancing customer engagement through innovative displays. Skilled in inventory management and customer service, I excel at implementing visual strategies that drive sales and elevate brand presence. Recognized for problem-solving abilities and a keen eye for fashion styling.
Overview
12
12
years of professional experience
Work History
Lead Visual Merchandiser
Winston Retail
Stafford, TX
02.2024 - Current
- Developed visually appealing merchandise displays to enhance customer engagement.
- Collaborated with store teams to implement seasonal visual strategies effectively.
- Conducted regular store audits to ensure compliance with brand visual guidelines.
- Designed and executed promotional displays that align with marketing campaigns.
- Coordinated with vendors to source materials for creative merchandising solutions.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Ensured product was presented according to brand specifications and customer preferences.
- Constructed and installed signs and sale banners for special events and clearances.
Luxury Fashion Coordinator
Tory Burch
Remote, TX
11.2022 - 02.2024
- Engaged customers through personalized styling consultations and product recommendations to build strong relationships with clients, to foster loyalty, and repeat business.
- Assisted with inventory management using retail software for accurate stock levels.
- Trained new associates on product knowledge and customer service best practices.
- Processed transactions efficiently while ensuring compliance with company policies.
- Developed a strong knowledge of the store's inventory, including fabrics, colors, sizes, product origin, and styles.
Assistant Manager/Stylist
Windsor Fashions
Pearland, TX
03.2022 - 11.2022
- Handled customer issues to satisfaction by listening to complaints and offering effective solutions.
- Built and maintained strong clientele base by portraying professional image and presenting exceptional services.
- Set goals, prioritized tasks and held staff accountable for daily duties.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Resolved guest complaints.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Unit Supply Specialist
United States Army Reserves
04.2013 - 04.2021
- Managed inventory and supply logistics within military operations
- Coordinated distribution of equipment and materials for unit readiness
- Improved supply processes through strategic planning and problem-solving
- Maintained records of supply transactions including requisitions, receipts, issues and returns.
- Attended training sessions regularly in order to stay current with best practices in supply chain management processes and current systems.
- Implemented inventory control measures to prevent shortages.
- Managed $2 million in assets.
Assistant Coordinator/Sales Representative
Lifestyle 360 Health and Fitness
Pearland, TX
02.2019 - 03.2020
- Maintained schedules and allocated tasks to team members.
- Ordered new office supplies and reported on office expenses.
- Kept track of project expenses and handed in weekly reports to project's coordinator.
- Answered telephone calls to handle internal and external requests.
- Created memberships and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer memberships and addressed customer issues.
Education
Certification - Fashion Styling
Fashion Stylist Institute
Sacramento, CA03.2021
Some College (No Degree) - Fashion Merchandising
University of North Texas
Denton, TXHigh School Diploma -
Killeen High School
Killeen, TX08.2012
Skills
- Logistics
- Customer Service
- Visual merchandising
- Inventory Management
- Data Entry
- Military Experience
- Fashion Styling
- Filing System
- Data Entry
- Shift Management
- Product Sales
- Fast Learner
- Problem Resolving
Timeline
Lead Visual Merchandiser
Winston Retail
02.2024 - Current
Luxury Fashion Coordinator
Tory Burch
11.2022 - 02.2024
Assistant Manager/Stylist
Windsor Fashions
03.2022 - 11.2022
Assistant Coordinator/Sales Representative
Lifestyle 360 Health and Fitness
02.2019 - 03.2020
Unit Supply Specialist
United States Army Reserves
04.2013 - 04.2021
Certification - Fashion Styling
Fashion Stylist Institute
Some College (No Degree) - Fashion Merchandising
University of North Texas
High School Diploma -
Killeen High School
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