Erica Buchanan

• Analyze and provide detailed reporting on brand productivity and door level performance to inform future merchandising strategies and alignment decisions for luxury retail partners.

• Developed visually appealing merchandise displays and delivered brand education to enhance customer engagement, supporting floor presentation in assigned locations.

• Assisted with inventory management and provided elevated service representing premium baby and luxury retail brands (BabyBjorn, Ksubi, Coach).

• Executed store mapping and merchandising strategies for assigned fleet, ensuring alignment with biannual product launches and brand priorities (based on source material focusing on displays/strategies).

• Partnered with cross-functional store teams to align on visual direction and managed execution timelines, ensuring seamless implementation of all enhancement projects.

• Maintained operational excellence by conducting regular store audits to ensure compliance with master store plan and assortment planning guidelines.

• Monitored and reordered inventory items to fulfill displays and executed design changes, managing logistics to ensure start/stop inventory dates were maintained for new assortments.

• Coordinated with vendors to source materials for creative merchandising solutions and promotional displays, managing small-scale procurement and vendor timelines.

• Assisted with inventory management using retail software for accurate stock levels, tracking product knowledge across fabrics, colors, sizes, and styles.

• Trained new associates on product knowledge and customer service best practices, ensuring high standards of compliance and consistency.

• Engaged customers through styling consultations and recommendations to build client loyalty and foster repeat business.

• Handled customer issues to satisfaction by listening to complaints and offering effective solutions.
• Built and maintained strong clientele base by portraying professional image and presenting exceptional services.
• Set goals, prioritized tasks and held staff accountable for daily duties.
• Placed inventory orders, monitored shelf stock and tracked expenses.
• Trained and mentored team members to achieve optimal performance and meet challenging business targets.
• Resolved guest complaints.
• Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.

• Managed $2 million in assets and maintained accurate records of all supply transactions (requisitions, receipts, issues, returns) using rigorous data management protocols.

• Managed master databases for critical equipment, implementing detailed inventory control measures to ensure unit readiness and prevent shortages.

• Coordinated logistics and distribution of equipment and materials for unit readiness across military operations.

• Improved supply processes through strategic planning and problem-solving, driving efficiency in resource allocation.

• Maintained schedules and allocated tasks to team members.
• Ordered new office supplies and reported on office expenses.
• Kept track of project expenses and handed in weekly reports to project's coordinator.
• Answered telephone calls to handle internal and external requests.
• Created memberships and answered customer questions in-person, through email and over phone to maximize customer service.
• Contacted new and existing customers to outline benefits of products.
• Monitored customer memberships and addressed customer issues.