Erica Burgan
Massillon,Massillon
Summary
Dynamic Certified Medical Assistant with extensive experience at Generations Women's as well as other physician care facilities. I am also proficient in HIPAA compliance, medical records, attention to detail and lastly am committed to improving office efficiency and supporting physicians in delivering exceptional healthcare.
Overview
24
24
years of professional experience
Work History
Certified Medical Assistant
Generations Women's Health
10.2023 - Current
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Certified Medical Assistant
OrthoUnited (Spectrum Campus)
02.2017 - 09.2023
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient spirometry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Orthopedic Medical Assistant
Crystal Clinic
11.2001 - 02.2017
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
High School Diploma -
McKinley Senior High School
Canton, OH06-2001
Skills
- HIPAA protocols
- Medication administration
- Patient assessments
- Electronic health records
- Sterilization techniques
- Injection administration
- Vital sign monitoring
- Patient documentation
- Medical terminology
- Telephone etiquette
- Safety compliance
- Attention to detail
- Specimens' collection and processing
- Multitasking and organization
Timeline
Certified Medical Assistant
Generations Women's Health
10.2023 - Current
Certified Medical Assistant
OrthoUnited (Spectrum Campus)
02.2017 - 09.2023
Orthopedic Medical Assistant
Crystal Clinic
11.2001 - 02.2017
High School Diploma -
McKinley Senior High School
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