Overview
Work History
Education
Skills
Leadership
Timeline
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Erica Burgholzer

Steamboat Springs,CO

Overview

5
5
years of professional experience

Work History

Ski Instructor

Steamboat Ski & Resort Corporation
Steamboat Springs, CO
11.2023 - Current
  • Created a positive learning environment through enthusiasm, patience, and motivation.
  • Instructed skiers of all ages and abilities on safety, proper form, equipment usage, and skiing techniques.
  • Adapted when needed, with ever changing environment on the mountain and of the students needs.
  • Monitored student progress throughout the day and provided additional instruction as needed.

Back Waiter

The Greenbriar Inn
Boulder, CO
12.2022 - 07.2023
  • Communicated with and assisted all servers to maintain efficient service and guest satisfaction
  • Maintained cleanliness of both Front of house areas and back of house areas
  • Greet customers with a friendly face and courteous manner when they restaurant
  • Resolved and handled customers issues in a timely manner.

Server/Bartender

Boulder Country Club
Boulder, CO
08.2021 - 11.2022
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
  • Provided exceptional service to high volume of daily customers
  • Developed strong and lasting member relationships
  • Maintained knowledge of menu items, garnishes, ingredients, and preparation methods to assist guests with menu selection, and any allergies or dietary restrictions that might come up
  • Learned bartending skills and knowledge.

Customer Service Associate

The Organic Natural Shop
Topsfield, MA
04.2019 - 12.2020
  • Exceeded service objectives by applying proven customer service and sales best practices
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Educated customers on promotions to enhance sales
  • Skilled using cash register including processing sales discounts and refunds
  • Ran social media account and posted frequently about products and deals.

Education

B.A. in Integrative Physiology -

University of Colorado
05.2023

High School Diploma -

North Reading High School
06.2019

Skills

  • Organization
  • Attention to detail
  • Safety Management
  • Attention for cleanliness
  • Communications
  • Guest Services
  • TIPS certified
  • Safety Compliance
  • Team Work
  • Problem Solving

Leadership

Adaptive Yoga Specialist, Fort Collins, CO, 12/2020 - 05/2023,

  • Assist online Yoga class, by assessing participants needs and providing technological help.
  • Provided advanced assistance, such as new movements that ease pain for those participants with movement disorders.
  • Provided training and guidance to new assistants and instructed them on how the class works.

Timeline

Ski Instructor

Steamboat Ski & Resort Corporation
11.2023 - Current

Back Waiter

The Greenbriar Inn
12.2022 - 07.2023

Server/Bartender

Boulder Country Club
08.2021 - 11.2022

Customer Service Associate

The Organic Natural Shop
04.2019 - 12.2020

B.A. in Integrative Physiology -

University of Colorado

High School Diploma -

North Reading High School

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Erica Burgholzer