Erica Burgos
Chicago
Summary
Compassionate and professional Charge Nurse with extensive experience in patient care and advocacy across diverse settings, including ICU (SICU/MICU), Medical-Surgical, Step Down (Neuro/Stroke), and Behavioral Health units. Expertise in charting, patient intake and discharge management, and monitoring care plans ensures high-quality patient outcomes. Strong advocate for team collaboration, patient safety, and adaptive problem-solving, consistently maintaining high standards of practice while mentoring staff. Recognized for reliability and effective communication skills, alongside a commitment to promoting policies and protocols that align with core measures and enhance overall patient rapport.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Charge Registered Nurse
Community First Medical Center
Chicago, IL
09.2022 - Current
- Monitored ventilator settings, changes in condition/labs/diagnostic imaging
- Administered medications, insulin, tube feedings, intravenous fluids/medications/blood transfusions, collected blood draws, blood cultures, specimens (urine, sputum)
- Performed insertion of OGT/NGT, and IVs
- Admission of patients. Transfers of patients. Responded to required codes for patient safety and/or patient rapid change in condition resulting in out of house transfers
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Skillfully performed various clinical procedures such as IV insertion, wound dressing changes, catheterizations; ensuring optimal comfort levels for patients during these processes.
- Enhanced interdisciplinary collaboration through effective communication and teamwork with physicians, therapists, and support staff.
- Supervised and managed daily scheduling, tasking, and administration.
- Managed medication administration safely and accurately while maintaining meticulous documentation in electronic health records systems.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Psychiatric Charge Registered Nurse
Riveredge Hospital
Chicago, IL
04.2025 - 10.2025
- Collaborated with Physicians, Social Workers, Families, and Patients regarding treatment plans, medications, progress of impatient, and discharge
- Received and provided hand off report to oncoming shift RNs/Physicians
- Admission of patients. Transfers of patients. Responded to required codes for patient safety and/or patient rapid change in condition resulting in out of house transfers
- Worked effectively to communicate with RNs, Physicians, Leadership, Administration, Patients and Families
- Coordinated patient admissions, discharges, and transfers for efficient workflow management.
- Supervised nursing staff to ensure high-quality patient care and adherence to hospital protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for complex cases.
- Implemented evidence-based practices to enhance patient safety and improve clinical outcomes.
- Mentored junior nurses, providing training on best practices and professional development opportunities.
- Facilitated communication between patients, families, and healthcare providers to foster supportive environments.
Lead Medical Assistant
Lurie Children’s
Chicago, IL
11.2018 - 09.2022
- Triage patients on time including taking vitals, height, weight, temperature, heart rate, and oxygen levels
- Performing point of care testing for FLU A/B, Strep Throat, HCG, Urine dipstick, Glucose accuchek
- Aiding registered nurses with catheter exams, holding patients to give medications and/or to run point of care testing exams
- Helping with double checking out going labs at end of shift
- Prepare medical assistant duties including cleaning, stocking, organizing, and preparing rooms for exams
Medical Assistant
Southwest Dermatology
Chicago, IL
03.2017 - 11.2018
- Helped in clinical duties including sending and calling prescription refills, authorizing prior authorizations, providing lab results, and verifying insurance to ensure active
- Managed front desk duties including checking patients in and out, scheduled appointments, answered phones, routed phone calls, aided patient with paperwork, chart filing, billing, send insurance co-payments, navigated patients and visitors
- Answered all incoming calls by the second ring and triaged incoming calls appropriately, handled front desk responsibilities
- Prepared medical assistant duties including cleaning, ordering inventory, stocking, organizing, and prepared exam rooms
- Helped in surgical procedures
- Prepared photo light therapy, surgeries, biopsies, and liquid nitrogen procedures
- Gathered, cleaned, and packaged sterile instruments
Education
Master of Science - Nursing Education
Capella University
12-2026
Associate of Applied Science - Nursing
Rasmussen University
Mokena, IL09-2022
Certified Medical Assistant -
Kaplan University
Chicago, IL07-2018
High School Diploma -
Dr. Pedro Albizu Campos High School
Chicago, IL05-2014
Skills
- Computer software - Epic, Point Click Care, Meditech, Home Care Home Base
- Microsoft software - Excel, Outlook, Word, Power Point
- Communication
- Team player
- Time management
- Nursing documentation
- Duty delegation
- Clinical judgment
Certification
- CPR/BLS
- CPR/ACLS
- NIHSS Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Licenses Certificates
- Registered Nurse, IL
- Registered Nurse, CT
- Registered Nurse, NY
Timeline
Psychiatric Charge Registered Nurse
Riveredge Hospital
04.2025 - 10.2025
Charge Registered Nurse
Community First Medical Center
09.2022 - Current
Lead Medical Assistant
Lurie Children’s
11.2018 - 09.2022
Medical Assistant
Southwest Dermatology
03.2017 - 11.2018
Master of Science - Nursing Education
Capella University
Associate of Applied Science - Nursing
Rasmussen University
Certified Medical Assistant -
Kaplan University
High School Diploma -
Dr. Pedro Albizu Campos High School