Erica Burrell
Inman,SC
Summary
Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
3
3
years of professional experience
Work History
Certified Nursing Assistant
Spartanburg Rehabilitation Institute
29303, SC
06.2024 - 02.2025
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Cleaned and sanitized patient rooms according to established protocols.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Answered call lights promptly and responded to patient needs accordingly.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided emotional support to patients and families during difficult times.
Certified Nursing Assistant
White Oak North Grove
29303, SC
06.2023 - 06.2024
- Provided emotional support to family members regarding end-of-life decisions.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Answered patient call signals and signal lights to determine patients' needs.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Certified Nursing Assistant
Laurels of Summit Ridge
28805, SC
05.2022 - 06.2023
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Answered call lights promptly and responded to patient needs accordingly.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Responded quickly to emergency situations involving sudden illness or injury.
- Provided emotional support to patients and families during difficult times.
- Observed patients for any changes in their physical or mental condition.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Reported changes in patient condition to registered nurse or physician.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Distributed drinking water and nourishment to residents.
Customer Service Cashier
Walgreens
29349, SC
11.2021 - 05.2022
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Assisted customers with locating merchandise within the store.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
Education
Certified Nursing Assistant - Medical Science
Polk County High School
2875606-2004
Skills
- Patient record keeping
- Emotional support
- Daily living assistance
- HIPAA compliance
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Alzheimer's and dementia care
Timeline
Certified Nursing Assistant
Spartanburg Rehabilitation Institute
06.2024 - 02.2025
Certified Nursing Assistant
White Oak North Grove
06.2023 - 06.2024
Certified Nursing Assistant
Laurels of Summit Ridge
05.2022 - 06.2023
Customer Service Cashier
Walgreens
11.2021 - 05.2022
Certified Nursing Assistant - Medical Science
Polk County High School