Erica Burris

CMA

Strand Orthopaedic Consultants

Myrtle Beach, US

06.2015 - Current

Scheduled appointments for patients via phone and in person.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Maintained accurate patient records in accordance with HIPAA regulations.
Kept facility stocked with necessary supplies, equipment and instruments.
Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
Measured vital signs and took medical histories to prepare patients for examination.
Explained treatment procedures and physicians' instructions.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Collaborated with other healthcare professionals to develop individualized plans of care for each patient based on their specific needs.
Worked effectively in team environments to make the workplace more productive.
Recognized by management for providing exceptional customer service.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Contacted pharmacies to submit and refill patients' prescriptions.
Positioned patients properly during examination or treatment for comfort and safety.
Contacted medical facilities to schedule patients for admission.
Processed orders for medical supplies and lab equipment.
Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
Incorporated outside records into charts and EHR.
Assisted back office patient processes to reduce office wait times.
Administered medications under physician's supervision.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Answered phones promptly; responded professionally to inquiries from patients or family members.
Prepared treatment rooms for patient examinations.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Documented notes during patient visits.
Responded quickly to emergency situations according to established protocols.
Responded to patient callbacks and phone-in prescription refill requests.
Cleaned and maintained medical equipment following procedures and standards.
Educated patients about medications, procedures and physician's instructions.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Organized charts, documents and supplies to maintain team productivity.
Handled general office duties to support administrative staff during peak hours.
Changed dressings on wounds to prevent infection and check for healing.
Collected, labeled and stored laboratory specimens properly prior to testing.