Erica Bustillos

• Responded to customer requests, offering excellent support and tailored recommendations to address
  needs.
• Managed over 75-100 customer calls per day.
• Cross-trained and provided backup support for organizational leadership.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and
  resolving problems.
• Trained new personnel regarding company operations, policies and services.
• Participated in team meetings and training sessions to stay informed about product updates and
  changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
  needs and resolving concerns
• Exhibited high energy and professionalism when dealing with clients and staff.

Table Games Dealer, 09/2010 - 11/2015
Slot Supervisor, 07/2005 - 09/2010
Cage Cashier, 07/2004 - 07/2005

• Prepared players to join games by explaining rules and exchanging money for chips.
• Maintained rules for games and identified instances of cheating, notifying security
  team.
• Adhered to all gaming regulations and procedures to maintain legal and ethical
  operation.
• Listened effectively and used issue resolution skills to efficiently handle guest
  complaints and promote brand loyalty.
• Monitored game operations to enforce house rules as well as tribal, state and federal
  regulations.
• Trained, supervised and evaluated workers.
• Supervised and maintained overall slot machine functionality and expediently
  reported repair needs to maintenance staff for quick resolution.
• Accurately counted drawers at start and end of each shift
• Trained, oriented and mentored new cashiers in money handling and cage security procedures.