Stafanaek Bailey-Johnson
New York,NY
Summary
To grow within a company that will encourage growth in both my guest service and leadership skills. I am a personable and dedicated guest service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain guest satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager in Training (MIT)
Top Of The Rock Observation Deck
Manhattan
01.2018 - Current
- Organizing daily workflow and ensure that employees understand their duties or delegated tasks
- Implement effective change management techniques when introducing new products or services.
- Identify opportunities for process improvement through analysis of existing practices and technologies.
- Ensured compliance with all applicable laws regarding labor relations and safety regulations.
- Monitor employee productivity and provide constructive feedback and coaching
- Train new employees and also receive complaints and resolve problems
- Commnicate information from upper management to employees and vice versa
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
- Maintain accurate records of employee attendance, performance reviews, disciplinary actions.
- Provide coaching and mentoring to team members on a regular basis.
- Collaborate with other departments to ensure alignment with overall organizational strategy.
- Assist department heads with budgeting, forecasting, and resource allocation.
- Develope and implement training plans for new employees.
- Resolved guest concerns in a timely manner
- Encouraged collaboration between different teams within the organization by creating an atmosphere of trust and respect.
- Developed strategies to motivate staff members in order to increase productivity levels.
Bakers Apprentice
Maison Kayser
Manhattan
01.2018 - 01.2019
- Anticipate daily inventory with the Head Baker to replenish product as needed for customer purchases.
- Maintain the cleanliness of Bakery/Restaurant, including all shelving and storage drawers that are at the work station; complete all daily tasks assigned by leadership.
- Provide exceptional customer service and high-level attention to surroundings.
- Maintain product knowledge, answer all guest questions, provide guest feedback to superior
- Trained new staff members on proper mixing techniques and handling of ingredients.
- Maintained accurate records of daily production including number of batches made and amount produced.
- Observed proper food handling procedures when preparing food items in accordance with health regulations.
Cashier
Fine Fare Supermarket
Bronx
01.2016 - 01.2018
- Utilize excellent customer service and knowledge of products to greet guests, answer questions, and create a pleasant shopping experience
- Complete the check-out process from start to finish, including; scanning and bagging items and handling all cash, credit/debit card, EBT and WIC transactions
- Re-stock all returned items in a timely and orderly fashion
- Ensure that work station is clean and organized
- Demonstrate exceptional teamwork by communicating openly with team members to solve issues that may arise.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Excelsior Community College
Kingston,JamaicaSkills
- Leadership
- Account Management
- Quality Management
- Business Development
- Staff Training
- Operations Support
- Staff Management
- Employee Mentoring
- Strategic Planning
- Sales Techniques
- Customer Relations
- Negotiation
Certification
- New York City Department of Health and Mental Hygiene
- NYC Health Academy, NYC Food Protection Certification
- CHOW Institute (Colors Hospitality & Opportunities for Workers)
- Certification for Fine-Dining Service Etiquette, Customer Service
- Wine Basics, Bartending Basics, Tea and Coffee Service
References
References available upon request.
Timeline
Manager in Training (MIT)
Top Of The Rock Observation Deck
01.2018 - Current
Bakers Apprentice
Maison Kayser
01.2018 - 01.2019
Cashier
Fine Fare Supermarket
01.2016 - 01.2018
Excelsior Community College
- New York City Department of Health and Mental Hygiene
- NYC Health Academy, NYC Food Protection Certification
- CHOW Institute (Colors Hospitality & Opportunities for Workers)
- Certification for Fine-Dining Service Etiquette, Customer Service
- Wine Basics, Bartending Basics, Tea and Coffee Service
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