Summary
Overview
Work History
Education
Skills
Timeline
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Erica Butts

Irvington,NJ

Summary

Dedicated Security Supervisor with years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel.

Overview

9
9
years of professional experience

Work History

Level 2 Security Supervisor

Omni-Serv
09.2023 - Current
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Boosted team performance by developing customer service training materials and conducting service training.

Security Lead

Omni-Serv
10.2018 - 08.2023
  • Monitored daily operations, identifying potential vulnerabilities and addressing them proactively to prevent breaches or incidents.
  • Successfully resolved numerous workplace conflicts through proactive mediation strategies.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Demonstrated leadership skills in managing projects from concept to completion.

Escort Lead

ABM Services
08.2017 - 10.2018
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Delivered services to customer locations within specific timeframes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Applied effective time management techniques to meet tight deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed strong communication and organizational skills through working on group projects.

Aircraft Cleaner

Primeflight Aviation Services
05.2015 - 06.2017
  • Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
  • Preserved airline brand image by maintaining a high standard for cleanliness across all serviced aircraft types.
  • Demonstrated commitment to excellence in customer service by striving for continuous improvement in job performance.
  • Equipped cabin following checklist covering food, passenger and crew items.
  • Cleaned, sorted and stored equipment inside aircraft spaces.
  • Accurately stocked aircraft inventory.
  • Cleaned aircraft's cockpit and replaced headsets as instructed.
  • Maintained, cleaned and sanitized interior of aircraft.
  • Gained strong leadership skills by managing projects from start to finish.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Irvington High School
Irvington, NJ
06.2009

Skills

  • Security team management
  • Critical Thinking
  • Team Oriented
  • Active Learning
  • Multitasking
  • Customer Service
  • Decision Making
  • Active Listening
  • Professionalism
  • Attention to detail
  • Security Procedures Knowledge
  • Great Communication Skills

Timeline

Level 2 Security Supervisor

Omni-Serv
09.2023 - Current

Security Lead

Omni-Serv
10.2018 - 08.2023

Escort Lead

ABM Services
08.2017 - 10.2018

Aircraft Cleaner

Primeflight Aviation Services
05.2015 - 06.2017

High School Diploma -

Irvington High School

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Erica Butts