Erica Bylund
Salt Lake City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Odyssey, Lighthouse
Salt Lake City, UT
11.2022 - Current
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Organized group activities to provide socialization opportunities for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained confidentiality and adhered to professional ethics and standards.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Transported individuals safely to appointments , church services and medical appointments.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Advocating on behalf of clients.
- Assisting onboarding with search-ins and logging the new admits personal belongings.
- Developed strategies to promote team building and collaboration.
- Teaching clients proper coping skills and boundaries setting.
- Maintaining open lines of communication with the treatment team.
- Counseled clients on available resources within the community that could help meet their needs.
- Compiled reports on cases and submitted them to supervisors as required.
Part Time Staff
Odyssey House of Utah
Salt Lake City, UT
03.2021 - Current
- Treated patients by administering various types of medications and therapies.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Managed multiple projects and tasks simultaneously while managing client expectations.
- Maintained professionality and efficiency while working closely with leadership.
Shift Manager
Mcdonalds
Salt Lake City, UT
09.2019 - 04.2021
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Documented receipts, employee hours and inventory movements.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Handled over $thousands of money in funds each day in fast-paced fast food environment.
Cashier/Customer Service Associate
Flying J Truck Stop
Salt Lake City, UT
01.2019 - 07.2019
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find necessary store items.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Education
High School Diploma -
Horizonta
Salt Lake City, UT07.2005
Skills
- Schedule oversight
- Opening and closing procedures
- Team development
- Training and mentoring
- Running psychoeducational life skills groups for mental health and substance abuse clients
- Noting billable services for Medicaid
- Being a positive support within a therapeutic community
- Role modeling the expected behavior within the company
- Holding healthy and critical boundaries within the community
- Vulnerability in sharing my life experiences
- Problem solving
- Conflict resolution
Certification
- Leadership Transition Certificate, Mcdonalds - 2020
- CPR certified
- Food handlers
Accomplishments
- Over coming adversity
- Received a raise after annual review
References
- Sean Ackroyd (801) 666-0610
- Maria Knowles (385) 393-9553
- Leticia Salinas (Pastor's Wife) (801)- 941-9033
Timeline
Case Manager
Odyssey, Lighthouse
11.2022 - Current
Part Time Staff
Odyssey House of Utah
03.2021 - Current
Shift Manager
Mcdonalds
09.2019 - 04.2021
Cashier/Customer Service Associate
Flying J Truck Stop
01.2019 - 07.2019
High School Diploma -
Horizonta
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