Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Erica Byrd

Radcliff,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Louisville, KY
04.2016 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Set up and activated customer accounts.

Customer Service Associate

Walmart
Radcliff, KY
10.2016 - 04.2017
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Kept work area neat, clean, and well-stocked at all times.
  • Performed additional duties as assigned by management team.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Barista/Associate

AAFES
Fort Knox, KY
09.2013 - 10.2016
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Ground beans for espresso shots according to individual customer specifications.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Adhered to health department regulations concerning sanitation standards.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Served alcoholic beverages responsibly following state laws and local ordinances.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Collected payments and provided accurate change.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Memorized official and off-menu coffee and tea preparations.
  • Greeted customers and provided information about movies, tickets, concessions, and theater policies.
  • Maintained a clean environment by sweeping floors, cleaning bathrooms, and wiping down concession areas.
  • Assisted with opening and closing duties such as counting money in the register drawer and setting up theaters for showings.
  • Operated cash registers to process customer transactions for tickets and concession items.
  • Checked tickets at entrance to verify accuracy of admission numbers.
  • Performed daily inventory counts on concession products such as popcorn, candy, fountain drinks.
  • Verified that all safety protocols were followed during movie screenings.
  • Provided excellent customer service by addressing questions or concerns from guests promptly and politely.
  • Ensured compliance with health regulations related to food handling practices.
  • Worked closely with management team to complete assigned tasks efficiently.
  • Stocked shelves with supplies needed for concession stand operations.
  • Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Swept food, debris and trash off of lobby and movie room floors.
  • Provided information regarding show times, new releases and upcoming movies and trailers.
  • Managed cash and credit transactions and balanced registers after shifts.
  • Collected and took out garbage from concession stand and bathroom bins.
  • Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.

Court Runner

Fultz, Maddox and Dickens LLC
Louisville, KY
10.2015 - 03.2016
  • Delivered court documents to attorneys, judges, and other personnel within the judicial system.
  • Transported evidence to appropriate locations for storage or analysis.
  • Researching cases by obtaining records from archives or online sources.
  • Maintained confidentiality of all privileged information related to cases being handled.
  • Sorted parcels according to delivery route.
  • Loaded vehicles, balanced loads and secured items against loss or damage during transportation.

Car Hopper

Sonic
Radcliff, KY
02.2011 - 09.2013
  • Greeted customers in a friendly and professional manner.
  • Operated cash registers to process customer orders.
  • Assisted with food preparation tasks, such as cutting vegetables and making sandwiches.
  • Stocked shelves with inventory items.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Followed all health and safety regulations when handling food.
  • Provided excellent customer service by responding to inquiries promptly.
  • Replenished condiments, napkins, and other supplies at the counter area.
  • Took orders from customers over the phone or in person.
  • Organized take-out orders for customers quickly and accurately.
  • Monitored product freshness and rotation of stock on shelves according to company guidelines.
  • Prepared beverages including coffee drinks, smoothies, shakes..
  • Performed opening and closing duties such as cleaning counters or restocking supplies.
  • Checked quality of products before serving them to customers.
  • Maintained records of sales transactions using POS systems.
  • Assisted in training new employees on operations and customer service standards.
  • Ensured compliance with applicable laws regarding sale of age restricted products.
  • Handled customer payments securely following cash handling protocols.
  • Completed daily and weekly cleaning schedules according to established standards.
  • Participated in team meetings to discuss performance goals and objectives.
  • Kept customer and food preparation areas clean and well-organized.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Served orders to customers at windows, counters and tables.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Prepared items according to written or verbal orders, working on several different orders.
  • Quickly and efficiently processed payments and made accurate change.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Verified orders and bagged items for easy transport.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Made and served coffee, tea and fountain drinks.
  • Reviewed contents on food trays to check complete order.
  • Promptly reported complaints to supervisor for quick, efficient resolution.
  • Modified requested menu items in POS system to customize orders.
  • Measured ingredients according to specified recipes to reduce waste.

Education

Associate of Arts - Baking and Pastry Arts

Sullivan University
Louisville, KY
10.2013

High School Diploma -

John Hardin High School
Elizabethtown, KY
06.2011

Skills

  • Data Entry
  • Data Collection
  • Product Knowledge
  • Information Security
  • Scheduling
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Research
  • Typing Proficiency
  • Positive and Professional
  • Proofreading
  • Microsoft Outlook
  • Active Listening
  • Researching
  • Problem-Solving Abilities
  • Customer Service
  • Reading Comprehension
  • Filing
  • Grammar

Affiliations

  • I enjoy reading heavily, its one of my favorite ways to unwind. I also travel a lot, usually road trips to visit family and trying new places. I'm also always looking to try new experiences from ice-skating, to laser tag and many things in between. I also enjoy volunteering for different causes. Of course, as my college degree states as well, I love to bake everything from cakes and cookies to beignets and fresh breads.

Timeline

Customer Service Associate

Walmart
10.2016 - 04.2017

Customer Service Representative

Teleperformance USA
04.2016 - Current

Court Runner

Fultz, Maddox and Dickens LLC
10.2015 - 03.2016

Barista/Associate

AAFES
09.2013 - 10.2016

Car Hopper

Sonic
02.2011 - 09.2013

Associate of Arts - Baking and Pastry Arts

Sullivan University

High School Diploma -

John Hardin High School

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Erica Byrd