Erica Byrnes
West Babylon,NY
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bus Driver
Educational Bus Transportation
Copiague, NY
04.2024 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Received excellent customer reviews for friendly, punctual transport services.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Retained bus system, route and stop knowledge for informative customer advice.
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
- Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their route .
- Kept accurate records of travel logs, maintenance, and incident reports, contributing to operational transparency.
- Maintained strict adherence to safety protocols, ensuring passenger and vehicle safety on all routes.
- Improved communication, providing clear and helpful announcements for passengers regarding stops and delays.
- Assisted passengers with special needs, ensuring accessible and comfortable travel for everyone.
- Fostered positive team environment, sharing knowledge and tips with colleagues to enhance overall service quality.
- Developed strong rapport with regular passengers, fostering welcoming and friendly environment.
- Enhanced vehicle cleanliness and maintenance, conducting regular checks and cleanups.
- Handled emergency situations with calm and decisive actions, safeguarding passengers and vehicle .
- Conducted thorough pre-trip and post-trip vehicle inspections to ensure operational safety, reporting any issues immediately.
- Coordinated with dispatch team to manage unexpected delays or changes in route efficiently.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Developed and maintained positive relationships with passengers and other drivers.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Aided passengers with disabilities or special needs.
- Operated large vehicles in difficult urban and rural conditions.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Updated and maintained accurate trip logs and records.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Inventoried bus emergency and first aid supplies and equipment.
- Diffused potential passenger disputes with fairness and professionalism.
- Followed all relevant schedules for routes and arrivals.
- Inspected bus for any mechanical issues before departure.
- Enhanced passenger satisfaction by providing timely, courteous service and addressing concerns promptly
- Engaged in continuous professional development, attending workshops on safety practices and customer service.
DA/Monitor
Educational Bus Transportation
Copiague, NY
06.2023 - Current
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
- Helped children safely board and disembark from bus.
- Promoted safety of students on and off bus by identifying potential conflicts.
- Attended to needs of students and informed school personnel of unusual behavior or health problems.
- Monitored conduct of students on school buses to maintain discipline and safety.
- Provided mental, emotional and physical support to children with special needs using positive reinforcement.
Monitor
Scope Education Program
Smithtown, Ny
10.2022 - Current
- Monitor kids
- Help with homework
- Play games
Lunch & Recess Monitor
Babylon Memorial Grade School
Babylon, Ny
10.2020 - Current
- Monitor Bathrooms
- Work with one on one
Housekeeping
The Windsor at San Pablo Assisted Living
Jacksonville, Fl
01.2019 - 05.2019
- Promoted a clean and safe living environment for clients through regular housekeeping tasks.
- Improved room cleanliness by learning and implementing proper housekeeping techniques.
- Collaborated with housekeeping staff to ensure timely room turnover and guest satisfaction.
- Managed scheduling of housekeeping staff, minimizing overtime expenses while maintaining quality service levels.
- Worked with housekeeping team to resolve issues or questions.
- Performed light housekeeping duties to maintain a clean, safe, and organized environment for patients.
Lunch Monitor
SeaBreeze Elementary School
Jacksonville Beach, Fl
09.2017 - 05.2018
Education
Babylon Memorial Grade School
Babylon, Ny03.2025
Scope Education Program
Smithtown, Ny03.2025
SeaBreeze Elementary School
Jacksonville Beach, Fl05.2018
Lindenhurst Senior High School -
Lindenhurst Senior High School
Lindenhurst01.1998
Skills
- Clean driving record
- Safety-focused
- Weather condition driving
- Pre-trip inspections
- Defensive driving
- Safety practices
- Passenger safety
- Passenger assistance
- Transporting students
- Inclement weather driving
- Map reading
- Route planning
- Vehicle inspections
- Commercial driving
- Vehicle maintenance
- Passenger interaction
- Time management
- First aid
- Safe driving techniques
- Bus operation
- Vehicle safety and maintenance
- Bus maintenance
- Dependable and trustworthy
- Vehicle inspection
- Valid Driver's license
- CDL license
- Bus cleaning
- Defensive driving practices
- Tires and brakes inspections
- Strong working relationships
- Wheelchair and scooter security
- Fire extinguisher use
- Clean MVR
- Transportation logs
- Accident avoidance
- Two-way radio operation
- Ability to lift 50 pounds
- Emergency response
- Commercial drivers license CDL
- Daily logs
- Emergency exit door operation
- Special needs passengers
- Passenger boarding
- Minor mechanical repair
Certification
- CPR Certified
- Security Guard License
- Anaphylaxis Training
- Elijah’s Law
- ACES and Trauma Informed
- Identity and Reporting Child Abuse and Maltreatment Training
Timeline
Bus Driver
Educational Bus Transportation
04.2024 - Current
DA/Monitor
Educational Bus Transportation
06.2023 - Current
Monitor
Scope Education Program
10.2022 - Current
Lunch & Recess Monitor
Babylon Memorial Grade School
10.2020 - Current
Housekeeping
The Windsor at San Pablo Assisted Living
01.2019 - 05.2019
Lunch Monitor
SeaBreeze Elementary School
09.2017 - 05.2018
Babylon Memorial Grade School
Scope Education Program
SeaBreeze Elementary School
Lindenhurst Senior High School -
Lindenhurst Senior High School