Erica Callow
Zuni,VA
Summary
Performance-driven retail professional offering natural leadership talent and advanced team-building abilities developed over numerous hears of industry experience. Consistently improves employee motivation, customer satisfaction and team performance with hands-on, collaborative strategies. Skilled at organizing workloads to efficiently meet high-volume retail needs.
Overview
6
6
years of professional experience
Work History
Bookkeeper
Southern States Tidewater Petroleum Cooperative
06.2021 - Current
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Posted daily receipts and payments in accordance with corporate protocols.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Replenishment Manager
Food Lion
04.2020 - 06.2021
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Monitored inventory levels to confirm compliance with company policy.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Produce Associate
Food Lion
02.2018 - 03.2020
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Stocked fruits and vegetables and removed old or poor quality products.
- Assisted with weekly inventory counts.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Windsor High School
Windsor, Va06.2002
Skills
- Accounting
- Vendor Management
- Inventory Tracking
- Invoice Processing
- Customer Relations
- Accounts Receivable
- Bookkeeping
Timeline
Bookkeeper
Southern States Tidewater Petroleum Cooperative
06.2021 - Current
Replenishment Manager
Food Lion
04.2020 - 06.2021
Produce Associate
Food Lion
02.2018 - 03.2020
High School Diploma -
Windsor High School
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