Erica Canestraight
St. Louis,MO
Summary
Professional concessions leader equipped for supervisory roles. Proven track record in managing operations, enhancing customer experiences, and optimizing sales. Strong focus on team collaboration and adaptability, ensuring reliable performance and flexibility with changing needs. Skilled in inventory management, staff training, and maintaining high service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concessions Supervisor
Levy Restaurants
06.2024 - Current
- Supervised daily operations of concessions, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored staff on food safety standards and operational procedures.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented cash handling procedures to enhance financial accountability and minimize discrepancies.
- Coordinated event setups and breakdowns, optimizing workflow for peak service periods.
- Developed staff schedules to align with event demands, ensuring adequate coverage at all times.
- Monitored compliance with health regulations, maintaining high cleanliness and safety standards.
- Collaborated with event organizers to ensure smooth operations during high-traffic events, leading to successful sales outcomes.
- Evaluated employee performance regularly, providing constructive feedback to aid in personal development and enhance productivity.
- Assisted customers with inquiries or special requests, demonstrating excellent customer service skills that contributed to repeat business opportunities.
- Maintained a high level of professionalism at all times, setting an example for staff members and contributing to a positive work atmosphere.
- Increased revenue through upselling strategies and effective promotional activities at the concession stand.
- Conducted regular inventory audits, identifying discrepancies and implementing corrective actions to prevent future inconsistencies.
- Analyzed sales data to make informed decisions on product offerings, optimizing menu selections according to consumer preferences.
- Improved customer satisfaction by efficiently managing concession stand operations and addressing customer concerns promptly.
- Facilitated smooth transitions during shift changes, ensuring seamless handoff of responsibilities between team members.
- Performed cashier duties accurately when required, processing transactions quickly without compromising customer experience.
- Boosted teamwork among employees by fostering open communication channels and promoting collaboration on tasks.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Coordinated concession team, food preparation, and storeroom operations.
Catering Sales Coordinator
Levy Restaurants
10.2023 - 06.2024
- Coordinated event logistics, ensuring seamless execution of catering services.
- Developed and maintained relationships with clients to enhance customer satisfaction.
- Prepared detailed proposals, aligning catering options with client needs and budgets.
- Assisted in managing vendor contracts, negotiating terms for optimal service delivery.
- Collaborated with culinary teams to design customized menus for various occasions.
- Implemented feedback processes to improve service offerings and client experiences.
- Enhanced company reputation through diligent attention to detail, personalized service, and consistently meeting or exceeding client expectations.
- Proactively addressed potential issues during event planning stages minimizing last-minute changes/cancellations and preserving client trust.
Banquet Captain
DoubleTree by Hilton
08.2021 - 10.2023
- Supervised banquet staff to ensure seamless event execution and exceptional guest experiences.
- Coordinated logistics for large-scale events, managing setup, service flow, and breakdown efficiently.
- Trained new staff on service standards, enhancing team performance and operational consistency.
- Developed and implemented standard operating procedures for improved service delivery and guest satisfaction.
- Monitored inventory levels, ensuring timely replenishment of supplies for uninterrupted service operations.
- Collaborated with kitchen and event planning teams to customize menus based on client specifications.
- Resolved guest inquiries and issues promptly, maintaining high standards of customer service excellence.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
Assistant Manager
Menchie's Frozen Yogurt
06.2019 - 02.2020
- Maintaining store quality and customer service. training new hires and assistance with safe deposits and delivery orders. learning the cake decorating aspect and plannings for parties/events.
- Implemented inventory management practices to maintain product quality and minimize waste.
- Assisted in training new team members on customer service standards and operational procedures.
- Monitored store compliance with health and safety regulations to enhance customer satisfaction.
- Coordinated daily staff schedules to ensure optimal coverage during peak hours.
- Resolved customer inquiries and complaints efficiently, improving overall guest experience.
- Enhanced merchandising strategies to promote seasonal products and increase sales visibility.
- Analyzed sales data to identify trends and recommend adjustments for improved performance.
- Supported development of promotional campaigns, driving engagement through social media platforms.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High school or equivalent -
Hickman High School
Columbia, MO01.2009
Skills
- Training
- Sales
- Customer Service Skills
- Retail
- Microsoft Word
- Receptionist
- Fast Food
- Customer Service
- Team Member
- Food Service
- Food Prep
- Computer Skills
- Guest Services
- Cashiering
- Merchandising
- Typing
- Crew Member
- Key Holder
- Shift Lead
- Shift Supervisor
- Time Management
- Cleaning Experience
- Retail Sales
- Microsoft Office
- Computer literacy
- Team management
- Management
- Inventory Control
- Cash Handling
- Host/Hostess
- Serving Experience
- Kitchen Experience
- Assembly
- Cake Decorating
- POS
- Restaurant Experience
- Food Safety
- English
- Packaging
- Restaurant Management
- Microsoft Excel
- Supervising experience
- Continuous improvement
- Microsoft Outlook
- Planograms
- Sanitation
- Shipping & receiving
- Event planning
- Banquet experience
- Upselling
- Leadership
- Store Management Experience
- Catering
- Human Resources
- Retail management
- Store management
- Hospitality
- Operating systems
- Manufacturing
- Clerical experience
- Data collection
- Content creation
- Content management systems
- Direct sales
- Customer service
- Baking
- Conflict management
- Hotel experience
- Guest relations
- Communication skills
- Forecasting
- Marketing
- IOS
- Salesforce
- Customer support
- Windows
- Live chat
- Menu planning
- Food safety compliance
- Employee training
- Scheduling staff
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Multitasking Abilities
Certification
Food Handler Certification
Timeline
Concessions Supervisor
Levy Restaurants
06.2024 - Current
Catering Sales Coordinator
Levy Restaurants
10.2023 - 06.2024
Banquet Captain
DoubleTree by Hilton
08.2021 - 10.2023
Assistant Manager
Menchie's Frozen Yogurt
06.2019 - 02.2020
High school or equivalent -
Hickman High School