Erica Carbone

Key Responsibilities:

• Manage a team of onshore associates across multiple processing teams, ensuring efficient workflow and timely delivery of projects.
• Maintain quality standards across verbatim management teams, implementing continuous improvement strategies.
• Provide coaching to team members on improving deliverable quality and meeting project deadlines.
• Provide strategic direction to team members, fostering coding efficiencies and streamlining processes.
• Enforce coding costs charged to clients.
• Directed external vendors, ensuring high-quality work and adherence to project timelines.
• Transitioned work to multiple coding vendors, coordinating the process and ensuring seamless operations.
• Successfully transitioned work to an internal coding team, improving efficiency and quality control.
• Provided monthly performance metrics and reports to leadership, highlighting key achievements and challenges.
• Spearheaded the transition to a new coding platform, ensuring minimal disruption and quick adaptation.
• Collaborated closely with coding platform vendor to enhance platform development, optimize functionality, and ensure alignment with business needs.
• Worked with Coding platform vendor on Machine Learning and GenAI initiatives to improve coding quality and accuracy.
• Collaborated with client service leads to streamline Adverse Event processing across clients, balancing cost-effectiveness with service quality.

Key Skills:

• Team Management & Leadership
• Vendor Management & Relations
• Project Transition & Coordination
• Quality Control & Continuous Improvement
• Coding Platform Management (Machine Learning & GenAI)
• Process Optimization & Efficiency
• Client Service & Cost Management
• Metrics Reporting & Leadership Communication

Key Responsibilities:

• Collaborated with Analysts, Data Processing (DP), Coding, and Data Coordination (DC) teams to identify pain points and gather requirements for a new online study input site.
• Partnered with the development team to design and create the DPD (Data Processing Document) form to meet the needs of Analysts, DP, Coding, and DC teams.
• Led training sessions for Analysts, DP, Coding, and DC teams on how to effectively utilize the new system, ensuring smooth adoption and integration.
• Provide ongoing support to DPD users, addressing issues, answering queries, and ensuring proper system utilization.
• Work closely with the developer team to implement updates and modifications based on evolving business requirements.
• Created and maintain the User Manual, ensuring it was regularly updated to reflect new features, changes, and improvements in the system.
• Led a cross-functional team of DPD, BOWTIE champions, and DP experts to identify and implement solutions that addressed pain points and optimized efficiencies for Product Optimization studies.

Key Achievements:

• System Design & Development: Successfully collaborated with cross-functional teams to design the DPD form, streamlining workflows for Analysts, DP, Coding, and DC teams, and enhancing data processing efficiency.
• Training & Adoption: Led effective training sessions, resulting in an 100% increase in system adoption and reduced support inquiries post-training.
• Process Optimization: Spearheading an initiative for optimizing Product Optimization studies, resulting in improved process efficiencies and data accuracy.

Key Skills:

• Cross-Functional Team Collaboration
• Business Requirement Gathering
• System Design & Development
• User Training & Support
• Process Optimization & Efficiency
• Documentation & User Manual Creation
• Change Management & System Updates

Key Responsibilities:

• Collaborated with the Database Manager to gather requirements for workflow optimization and study processing within the BOWTIE system.
• Brainstormed and implemented efficiencies in the Database (DB) process after workflow and study management integration in BOWTIE.
• Compiled comprehensive User Guides for BOWTIE workflows, ensuring clear documentation for teams.
• Led training sessions for the Database team and Project Coordinators (PCs), ensuring smooth adoption of BOWTIE workflows and study management processes.
• Assisted in BOWTIE project management for Survey Programming (SP) and Project Coordinators’ workflows, ensuring system alignment with project needs and requirements.
• Worked with stakeholders to compile detailed requirements for SP and PC tools, contributing to improved system functionality and workflow.
• Wrote and updated the User Guide specifically for BOWTIE Project Coordinators, ensuring it reflected the latest system changes and enhancements.
• Facilitated training for SP and PC teams on BOWTIE workflows, helping users optimize their use of the system.
• Presented updates on BOWTIE developments during Operations Global Townhall meetings, keeping all stakeholders informed of progress and changes.

Key Achievements:

• Process Optimization: Contributed to the successful integration of workflow and study management in BOWTIE, leading to an improvement in efficiency for Database processing and study management.
• Training & Adoption: Delivered impactful training that resulted in an increase in user proficiency and reduced post-training issues for Database teams and Project Coordinators.
• Cross-Functional Collaboration: Played a key role in gathering requirements and providing support for Survey Programming and Project Coordinators’ tools, streamlining workflows and improving system adoption across teams.

Key Skills:

• Workflow Optimization & Process Efficiency
• System Integration & Database Management
• Training & User Support
• Requirement Gathering & Documentation
• Project Management Assistance
• Cross-Functional Collaboration
• Communication & Presentations

Key Responsibilities:

• Collaborated with team members to streamline department processes, ensuring on-time delivery and high-quality deliverables with reduced resources.
• Worked closely with offshore vendors to provide coding training, ensuring adherence to quality standards and on-time delivery.
• Coordinated with offline coding vendors on the offline coding of BASES studies, ensuring consistency and accuracy in the final deliverables.

Key Achievements:

• Process Improvement: Successfully streamlined department processes, resulting in improved operational efficiency and timely delivery of projects despite fewer resources.
• Training Impact: Conducted coding training with offshore vendors, enhancing the quality of deliverables and reducing error rates by [XX]%.
• Vendor Management: Managed the offline coding process for BASES studies, ensuring high-quality, accurate results and meeting tight deadlines.

Key Skills:

• Process Streamlining & Efficiency
• Vendor Management & Collaboration
• Training & Quality Assurance
• Coding & Study Management (BASES)
• Time Management & Delivery Optimization

• Facilitated communication among coding staff through regular team meetings, fostering an environment of collaboration and knowledge sharing.
• Monitored coder productivity to ensure timely completion of assignments while maintaining high-quality standards.

• Enhanced coding accuracy by implementing regular training sessions and performance evaluations for coding staff.
• Increased efficiency within the department by delegating tasks strategically based on coder expertise and workload capacity.
• Promoted a positive work environment by addressing coder concerns promptly and effectively while fostering open lines of communication among team members.
• Managed a team of coders, providing guidance, support, and mentorship to enhance their professional growth and development.
• Monitored coder productivity to ensure timely completion of assignments while maintaining high-quality standards.

• Successfully trained and mentored 8 new personnel hired to code open end responses
• Enhanced trainee engagement through interactive training sessions.
• Wrote training manuals for BASES coding department according to strict company guidelines.

• Applied numeric codes to open end responses.
• Delivered accurately coded data to Data Processing in a timely manner