Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erica Cardenas

Holtsville,NY

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Enthusiastic Customer Service Representative motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.

Overview

8
8
years of professional experience

Work History

Patient Coordinator

Community Medical Wellness PC
11.2022 - Current
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Worked with patients to schedule tests and procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Direct Support Professional

Ahrc Suffolk
11.2018 - 11.2022
  • Assisted disabled clients to support independence and well-being.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.
  • Transported clients to medical and dental appointments to provide support.
  • Recorded status and duties completed in logbooks for management.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Crew Trainer

McDonald's
11.2015 - 11.2018
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

Associate of Arts - Liberal Arts And Sciences

Suffolk County Community College
Selden, NY
05.2022

High School Diploma -

Patchogue-Medford High School
Medford, NY
06.2015

Skills

  • Quality Assurance
  • Electronic Records Management
  • Program Oversight
  • Customer Service
  • Staff Training
  • Microsoft Word
  • Call Center Operations
  • Managing Multiple Tasks
  • Computer Proficiency
  • Problem-Solving Ability
  • Multi-Line Phone Talent
  • Conflict Resolution
  • Critical Thinking
  • Prioritization
  • Coordination
  • Report Creation
  • Microsoft Excel
  • Spanish Interpreting
  • High-Volume Environments
  • Customer Service and Assistance
  • Strong Telephone Etiquette

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Patient Coordinator

Community Medical Wellness PC
11.2022 - Current

Direct Support Professional

Ahrc Suffolk
11.2018 - 11.2022

Crew Trainer

McDonald's
11.2015 - 11.2018

Associate of Arts - Liberal Arts And Sciences

Suffolk County Community College

High School Diploma -

Patchogue-Medford High School

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Erica Cardenas