Erica Cargo
Gonzales,United States
Summary
I'm looking to obtain a position where knowledge and skills can help promote growth within the company as well as myself. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Admin/Service
Freedom Homes
12.2019 - Current
- Process invoices for payments and all paperwork for new vendors and contractors.
- Dispatched contractors out to customers home for repairs.
- Managed approximately 20 incoming calls for repairs and ordered parts as needed.
- Worked on state monthly reports as well as make bank deposits.
General Experience Manager
Ashley Furniture HomeStore
09.2019 - 12.2019
- Maintained accuracy and efficiency of work performed while handling multiple engagements simultaneously, cash handling of 5 years in deposits and payments, audit all transactions, filing, maintain department, made sure all employees were trained properly and understood job duties
- Focused on getting every customer approved for an account.
- Worked out of Excel and Microsoft word
- Traveled to different stores to train and help out if short handed.
- Worked with seven different outside lenders alone in getting customers approved for purchase.
Customer Service Manager
Ashley Furniture HomeStore
03.2013 - 09.2019
- Worked several reports by the close of day
- Closed all loans that were approved
- Cashed checks and made deposits
- Managed incoming calls of approximately 25 and made outbound calls
- Inspected all furniture before it was delivered to customers
- Checked in all parts that were delivered
- Helped customers on the sales floor as well as in the office
Collections Manager
Pearl Loans
11.2009 - 08.2012
- Open and closing of the office
- Managed incoming calls of approximately 25 a day
- Processed payments by phone and in office
- Approved and closed loans
- Made field calls as needed to customers
- Processed tax returns
- Filed UCC, handled all attorney accounts, cashiering, mail, sent out live checks, ordered office supplies, provided excellent customer service.
Education
Certificate - Nursing, Computers
Louisiana Technical College
Plaquemine, LA01.2000
Diploma -
Donaldsonville High
Donaldsonville, LA01.1998
Skills
- Management Experience
- Cash handling
- Interviewing
- Customer Care
- CSR
- Customer Service
- Call Center
- Excel
- Front desk
- Customer service
- Medical Coding
- Medical Terminology
Certification
Driver's license
Timeline
Admin/Service
Freedom Homes
12.2019 - Current
General Experience Manager
Ashley Furniture HomeStore
09.2019 - 12.2019
Customer Service Manager
Ashley Furniture HomeStore
03.2013 - 09.2019
Collections Manager
Pearl Loans
11.2009 - 08.2012
Certificate - Nursing, Computers
Louisiana Technical College
Diploma -
Donaldsonville High
Similar Profiles
Erica CargoErica Cargo
Admin/Service at Freedom HomesAdmin/Service at Freedom Homes
Kendell ScottKendell Scott
Home Sales Consultant at Freedom HomesHome Sales Consultant at Freedom Homes
Dylan MarroquinDylan Marroquin
construction at Freedom Steel Construction / Freedom City Churchconstruction at Freedom Steel Construction / Freedom City Church
Vivian PerillouxVivian Perilloux
Technical Intern at General Dynamics Information Technology IncTechnical Intern at General Dynamics Information Technology Inc
Oscar CervantesOscar Cervantes
Assistant Manager / Notary Public at The UPS Store / Rossi & Rossi Inc.Assistant Manager / Notary Public at The UPS Store / Rossi & Rossi Inc.