Erica Carmouche
Opelousas
Summary
Seeking a position in an established company, that will allow me the opportunity to grow with the company.
I am outgoing and hardworking. My personality allows me to be a fast learner and give 100% in all that I accomplish. I can work independently or with a team, which allows me to communicate and interact with others to complete the task at hand.
Overview
15
15
years of professional experience
Work History
Customer Care Associate
Stuller
Lafayette
09.2020 - Current
- Answer inbound Program Sales calls.
- Responded promptly to emails, chats and other forms of communication.
- Provided customer service through email and phone support.
- Support and provide superior service via phone and email.
- Proficient in order entry skills, recording customer information.
- Process customer orders through web services.
- Track customer packages & provide shipping details.
- Process Amazon/3PL orders
Cashier
On the Run
Lafayette
05.2016 - 05.2021
- Conducting opening and closing routine.
- Maintained entire store functions independently.
- Completed money transactions at beginning and end of business.
- Coordinate work environment.
- Delegate job duties to team members.
Research Analyst/Private Investigator
HUB Enterprises
Broussard
08.2018 - 04.2020
- Examine and validate the accuracy of the data.
- Analyze data.
- Makes 90 + outbound calls per shift.
- Finalize reports.
- Provide great customer service to all clients.
Charge Entry Clerk / Receptionist
Post Acute Medical Specialty Hospital of Lafayette
Lafayette
12.2013 - 03.2018
- Conducting opening and closing routine.
- Assist patients when needed.
- Put cost effective cost control in place.
- Coordinate work environment.
- Process all invoices for accounts payable.
- Correct accounts from the CBO office.
- Enter patient charges.
- Assist Administrative Assistant in clerical duties for mass mailings.
Operation Assistant
Professional Cleaning Maintenance Services
Lafayette
08.2012 - 08.2014
- Answer phones.
- Payroll.
- Order supplies, uniforms and stock inventory.
- Coordinate work environment.
- Account Receivable.
- Put effective cost control in place.
Assistant Manager
Shell/Cracker Barrel
Lafayette
08.2010 - 08.2012
- Provide customer services.
- Supervise staff of eight.
- Completed money transactions at beginning and end of business day.
- Stock Inventory.
- Kept a clean and well organized store.
Education
Delgado Community College
New Orleans, La05.2009
High School -
Beau Chene High School
Arnaudville, La05.2008
Skills
- Microsoft Business Applications
- Word
- Excel
- PowerPoint
- Publisher
- Outlook
- Quickbooks
- Accounting
- Marketing
- Management
- Business Communication
- Public Speaking
- Sales
- Operations
- Profit and Loss
References
Available on request.
Attributes
- Outgoing
- Hardworking
- Fast learner
- Team player
- Effective communicator
Keywords
- Accounting
- Marketing
- Management
- Business Communication
- Public Speaking
- Sales
- Operations
- Profit and Loss
Timeline
Customer Care Associate
Stuller
09.2020 - Current
Research Analyst/Private Investigator
HUB Enterprises
08.2018 - 04.2020
Cashier
On the Run
05.2016 - 05.2021
Charge Entry Clerk / Receptionist
Post Acute Medical Specialty Hospital of Lafayette
12.2013 - 03.2018
Operation Assistant
Professional Cleaning Maintenance Services
08.2012 - 08.2014
Assistant Manager
Shell/Cracker Barrel
08.2010 - 08.2012
Delgado Community College
High School -
Beau Chene High School