Summary
Overview
Work History
Education
Skills
References
Attributes
Keywords
Timeline
Generic

Erica Carmouche

Opelousas

Summary

Seeking a position in an established company, that will allow me the opportunity to grow with the company.

I am outgoing and hardworking. My personality allows me to be a fast learner and give 100% in all that I accomplish. I can work independently or with a team, which allows me to communicate and interact with others to complete the task at hand.

Overview

15
15
years of professional experience

Work History

Customer Care Associate

Stuller
Lafayette
09.2020 - Current
  • Answer inbound Program Sales calls.
  • Responded promptly to emails, chats and other forms of communication.
  • Provided customer service through email and phone support.
  • Support and provide superior service via phone and email.
  • Proficient in order entry skills, recording customer information.
  • Process customer orders through web services.
  • Track customer packages & provide shipping details.
  • Process Amazon/3PL orders

Cashier

On the Run
Lafayette
05.2016 - 05.2021
  • Conducting opening and closing routine.
  • Maintained entire store functions independently.
  • Completed money transactions at beginning and end of business.
  • Coordinate work environment.
  • Delegate job duties to team members.

Research Analyst/Private Investigator

HUB Enterprises
Broussard
08.2018 - 04.2020
  • Examine and validate the accuracy of the data.
  • Analyze data.
  • Makes 90 + outbound calls per shift.
  • Finalize reports.
  • Provide great customer service to all clients.

Charge Entry Clerk / Receptionist

Post Acute Medical Specialty Hospital of Lafayette
Lafayette
12.2013 - 03.2018
  • Conducting opening and closing routine.
  • Assist patients when needed.
  • Put cost effective cost control in place.
  • Coordinate work environment.
  • Process all invoices for accounts payable.
  • Correct accounts from the CBO office.
  • Enter patient charges.
  • Assist Administrative Assistant in clerical duties for mass mailings.

Operation Assistant

Professional Cleaning Maintenance Services
Lafayette
08.2012 - 08.2014
  • Answer phones.
  • Payroll.
  • Order supplies, uniforms and stock inventory.
  • Coordinate work environment.
  • Account Receivable.
  • Put effective cost control in place.

Assistant Manager

Shell/Cracker Barrel
Lafayette
08.2010 - 08.2012
  • Provide customer services.
  • Supervise staff of eight.
  • Completed money transactions at beginning and end of business day.
  • Stock Inventory.
  • Kept a clean and well organized store.

Education

Delgado Community College
New Orleans, La
05.2009

High School -

Beau Chene High School
Arnaudville, La
05.2008

Skills

  • Microsoft Business Applications
  • Word
  • Excel
  • PowerPoint
  • Publisher
  • Outlook
  • Quickbooks
  • Accounting
  • Marketing
  • Management
  • Business Communication
  • Public Speaking
  • Sales
  • Operations
  • Profit and Loss

References

Available on request.

Attributes

  • Outgoing
  • Hardworking
  • Fast learner
  • Team player
  • Effective communicator

Keywords

  • Accounting
  • Marketing
  • Management
  • Business Communication
  • Public Speaking
  • Sales
  • Operations
  • Profit and Loss

Timeline

Customer Care Associate

Stuller
09.2020 - Current

Research Analyst/Private Investigator

HUB Enterprises
08.2018 - 04.2020

Cashier

On the Run
05.2016 - 05.2021

Charge Entry Clerk / Receptionist

Post Acute Medical Specialty Hospital of Lafayette
12.2013 - 03.2018

Operation Assistant

Professional Cleaning Maintenance Services
08.2012 - 08.2014

Assistant Manager

Shell/Cracker Barrel
08.2010 - 08.2012

Delgado Community College

High School -

Beau Chene High School
Erica Carmouche