Summary
Overview
Work History
Education
Skills
Timeline
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Erica Carrillo

Indio,CA

Summary

Detail-oriented Front Desk Receptionist with years of experience in diverse environments. Expertise in customer service, data entry, and office administration. Known for professionalism, efficiency, and exceptional service delivery.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Ecowize
Palm Desert
06.2015 - Current
  • Welcomed and assisted visitors, ensuring a clean and organized reception area
  • Managed incoming calls, directing them to appropriate staff members
  • Handled customer complaints promptly and effectively, enhancing customer satisfaction
  • Managed mail, UPS, FedEx, and document distribution, ensuring accuracy and efficiency
  • Prepared shipments and communicated shipping details to customers
  • Maintained filing systems for corporate and project-related documents
  • Investigated and resolved issues with unpaid invoices, improving payment procedures
  • Oversaw inventory and ensured adequate stocking of supplies
  • Managed subcontractors, vendors, and regulatory compliance updates.

Independent Contractor - Instacart Shopper

Indio
06.2021 - 08.2024
  • Provided personalized shopping and delivery services, ensuring timely and accurate deliveries
  • Interacted professionally with customers and coworkers, maintaining excellent communication
  • Ensured order accuracy and customer satisfaction throughout the delivery process
  • Followed safety procedures and company policies during deliveries
  • Completed required training modules and additional training as needed.

Education

High School Diploma -

River Spring Charter
Indio, CA

Skills

  • Customer Service
  • Microsoft Office
  • Excel
  • Word
  • Powerpoint
  • Outlook
  • Scheduling and calendar management
  • Telephone etiquette
  • Organization
  • Oral/ written communication
  • Time management
  • Notary
  • Bilingual
  • Bookkeeping
  • File Management
  • Travel Coordination
  • Greeting and Seating Clients
  • Meeting Preparation
  • Excellent customer service skills
  • Strong organizational skills
  • Proficient in data entry and office administrative tasks
  • Ability to work effectively in a team environment
  • Flexible schedule availability
  • Proficient in using office equipment
  • Familiarity with inventory management and shipping procedures
  • Knowledge of safety and security protocols in hospitality settings
  • Mail distribution
  • Inventory Control

Timeline

Independent Contractor - Instacart Shopper

06.2021 - 08.2024

Front Desk Receptionist

Ecowize
06.2015 - Current

High School Diploma -

River Spring Charter

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Erica Carrillo