Erica Carroll

• Front-line manager for 3 offices, responsible for leadership and development of 30 associates
• Tasked with meeting daily, weekly and seasonal sales goals, and maintain 85% conversion
• Analyzed financial data to identify trends, risks, and opportunities for clients or organization.
• Ensured compliance with company SOPs, Policy's and Tax Laws, regulations
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Provided ongoing support for training and sales enablement

• Sales point of contact for pricing, approvals, and quotes.
• Partnered with cross-functional teams including Sales, Finance, and Legal to address business needs and requirements in processing sales orders.
• Employed consultative sales methods to comprehend customer requirements and suggest appropriate products and services.
• Enhanced customer loyalty by swiftly addressing and resolving technical issues
• Kept up-to-date with market trends, competitor activities, and individual customer preferences to fine-tune our sales strategies.

• Managed average of 150 of medical claims on daily basis.
• Adjudicated 20 medical claims on average daily, recommending approval or denial in accordance with established claims processing policies and procedures
• Executed data entry assignments with precision and speed.
• Addressed and resolved inquiries and concerns from plan participants concerning health and welfare benefits and deductions, utilizing telephone, email, and face-to-face interactions.
• Provided training to newly onboarded team members, imparting knowledge on policies and procedure

• Demonstrated effective communication through phone, email, and face-to-face interactions with potential clients.
• Addressed and resolved concerns and queries from plan participants regarding health benefits and deductions.
• Consistently achieved both enrollment and retention targets, often surpassing them.
• Provided guidance and mentorship to junior enrollment professionals, fostering their growth and development.

• Performed as consultant for startup business in areas of marketing, logistics, and training to various service industry organizations
• Ensured new business established in compliance with state and federal laws and regulations.
• Developed Business Identity and Culture
• Created proposals, contracts and procedures
• "Led negotiations for contracts with vendors and suppliers."

• Lead team of 35 contact center associates
• Resolved customer service issues using company processes and policies.
• Track and measure individual and team goals throughout the day and on a long term basis.
• Evaluated customer service staff performance and provided constructive feedback.
• Used CRM to keep records of customer interactions, customer accounts, and file documents.