ERICA CASTELLANOS
San Antonio,TX
Summary
Outgoing and experienced professional with a strong track record in community management and operations. Skilled in financial oversight and team leadership, with additional experience in high-volume environments while delivering exceptional customer service. Dedicated to achieving results, enhancing customer satisfaction, and eager to take on new challenges that support both personal growth and organizational success.
Overview
11
11
years of professional experience
Work History
Home Coordinator
Belong Home
San Antonio, TX
08.2025 - Current
- Conducted property tours for prospective residents, effectively highlighting features and increasing leasing interest.
- Organized and hosted open houses, ensuring properties were presented professionally and ready for viewing.
- Performed routine property inspections to ensure compliance with safety standards and maintenance quality.
- Communicated findings from inspections and tours with management and maintenance teams to support timely improvements.
Phone Agent
MAP Communications
San Antonio, TX
08.2025 - Current
- Managed high volume of inbound calls, ensuring exceptional customer service and support.
- Utilized call management software to efficiently route and track customer inquiries.
- Effectively communicated pertinent information, ensuring smooth operations within the organization.
Property Manager
SYNC at Nobu Station
San Antonio, USA
08.2022 - 06.2025
- Oversee daily operations of a 474-unit community, managing comprehensive interior and exterior renovation projects from planning through execution, while maintaining resident satisfaction.
- Successfully managed community operations during a property refinance, ensuring all necessary requirements were met.
- Participated in the pricing strategies to secure renovation premiums.
- Conduct market analysis to align pricing and marketing strategies with current trends, ensuring competitive positioning, and optimized revenue.
- Serve as a Peer Mentor for Property Managers in my region, guiding onboarding and training processes to support team development and consistency across communities.
Property Manager
SYNC at Arden Park
San Antonio, TX
05.2018 - 08.2022
- Managed a 305-unit community, increased tenant satisfaction and reduced costs by streamlining property management operations.
- Created and managed property budgets, ensured timely rent collection, and handled financial reporting, consistently meeting or exceeding financial goals.
- Assisted in due diligence for property acquisition and sale, ensuring all necessary steps were completed for a smooth transition, and a successful transaction.
- Led the hiring process and team development, resulting in multiple team members advancing within the company.
Assistant Manager/ Leasing Consultant
SYNC at Arden Park
San Antonio, USA
03.2015 - 05.2018
- Managed daily community operations, supporting leasing, resident relations, and property upkeep to ensure smooth, efficient property management.
- Handled rent collection, lease agreements, renewals, and move-in/move-out documentation, ensuring compliance with policies, and minimizing delinquency.
- Coordinated vendor services, supported budgeting, and assisted with monthly reporting to ensure efficient property management, and smooth operations.
- Led leasing efforts, conducted property tours, and followed up with prospects, driving lease conversions, and meeting occupancy targets.
Education
High School Diploma -
Judson Highschool
Converse, TX06-2009
Skills
- Budgeting & Financial Management
- Vendor Coordination
- Problem Solving and Conflict Resolution
- Compliance & Regulatory Knowledge
- Communication & Customer Service
- Marketing
- Team Builder
- Inbound phone call management
Accomplishments
- Core Value Award 2017
- Just like Fire Award 2020
- Top Mystery Shop Award 2021
- SYNC Resilience Award 2023
- Peer Mentor since 2023
References
Neva Legg
Regional Manager
210-291-9033
Timeline
Home Coordinator
Belong Home
08.2025 - Current
Phone Agent
MAP Communications
08.2025 - Current
Property Manager
SYNC at Nobu Station
08.2022 - 06.2025
Property Manager
SYNC at Arden Park
05.2018 - 08.2022
Assistant Manager/ Leasing Consultant
SYNC at Arden Park
03.2015 - 05.2018
High School Diploma -
Judson Highschool