To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. In-depth understanding of customer service, data entry and file management. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Hi, I’m
Erica Chadwick
Woodstock,GA
Summary
Overview
11
years of professional experience
1
Certification
Work History
Premier Lofts of Kennesaw
Housekeeping/Laundry
01.2022 - Current
Job overview
- Provide basic housekeeping duties including changing sheets, changing and arranging towels, restocking toilet supplies, vacuuming, dusting and rearranging room after guests check out.
- Assist with laundry management, including washing, drying, ironing and sorting linen.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Planned and executed strategies to increase business and drive profit growth.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
Hampton by Hilton
Housekeeping Assistant Manager
12.2019 - 02.2021
Job overview
- Assist in managing and directing of day-to-day operations of all housekeeping and laundry functions.
- Supervise and coordinate activities of room attendants and laundry attendants; assign team members their duties and inspect work for required standards of cleanliness.
- Train housekeeping staff of all hotel standards, as well as procedures and policies; provide coaching and performance reviews for department.
- Provide support to Executive Housekeeper in all areas of housekeeping department.
- Demonstrated attention to detail when performing deep-cleaning tasks, resulting in outstanding room condition upon completion.
- Efficiently managed time and resources by prioritizing tasks according to urgency and importance in daily routines.
- Handled special requests from guests professionally, ensuring their needs were met promptly with courtesy and care.
Hampton by Hilton
Executive Housekeeping Manager
06.2015 - 11.2019
Job overview
- Supervise all housekeeping employees; hire new employees as needed; discharge employees when necessary
- Plan work of housekeeping department and distribute assignments, schedule employees and assign days off according to occupancy forecasts.
- Order supplies through approved vendors and submit invoices for payments.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Managed team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Streamlined weekly cleaning schedule for 4-7 employees.
- Obtained Employee of the Month on multiple occasions.
Bill Diehl Concrete
Receptionist
08.2013 - 05.2015
Job overview
- Greet and welcome guests and provide positive first impression of organization.
- Confirm computer data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
University of Arkansas GranthamLittle Rock, AR
Associate of Arts from Business Administration And Management
06.2026
University Overview
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Active Listening
- Friendly, Positive Attitude
- Excellent Communication
- Organizational Skills
- Multitasking Abilities
Certification
- Master Cosmetologist Certification, Cobb Beauty College, - 2015-2017
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsTimeline
Housekeeping/Laundry
Premier Lofts of Kennesaw
01.2022 - Current
Housekeeping Assistant Manager
Hampton by Hilton
12.2019 - 02.2021
Executive Housekeeping Manager
Hampton by Hilton
06.2015 - 11.2019
Receptionist
Bill Diehl Concrete
08.2013 - 05.2015
University of Arkansas Grantham
Associate of Arts from Business Administration And Management
Quote
If opportunity doesn't knock, build a door.
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