Erica Chairez

Patient Access Representative - Radiology, 11/2023 - Current Yuma Regional Medical Center – Yuma, AZ, United States

• Provide excellent customer service during patient check-in process through active listening skills, understanding patient needs, and offering tailored solutions where applicable. Streamline patient registration processes by implementing efficient data collection methods, collecting copays and/or past due balances.
• Ensure seamless operation of front office, efficiently handling multiple administrative tasks simultaneously. Adapt quickly to changing demands, demonstrating flexibility and a strong commitment to quality patient care.
• Verify patient insurance eligibility for each visit.
• Contribute to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
• Manage challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally, with respect and dignity.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Maintained files, added information to office calendars in Microsoft Outlook, ordered background checks for staff and volunteers. Assisted Finance Director with accounting and deposits. Handled cash, check and credit card transactions during event promotions and at events.
• Organized and scheduled volunteers and teams within several ministries, created documents and flyers for upcoming events and weekly services. Assisted Pastors and staff members with specific tasks daily to include Sunday mornings, ensuring that each of three weekly services ran smoothly and efficiently.
• Ensured accurate record-keeping with diligent data entry and database management for confidential congregant demographic information.
• Maintained inventory of office supplies and placed orders.

• Managed high volume of incoming calls on daily basis, assisted customers by phone with establishing new Insurance claims, handling inquiries and task work in order to thoroughly and effectively resolve claims.
• Delivered exceptional customer service to all clients by communicating information and actively listening to all concerns.
• Made outbound calls to obtain information to settle open claims and issued insurance claim payouts to customers when applicable.
• Made contact with other insurance carriers to file claims on behalf of policy holders and claimants upon request.

• Oversaw and managed all Small Claims cases.
• Opened Small Claims, Civil and Eviction cases and receipted monies received for filing fees, utilized AJACS computer system to obtain case information, docketed new case information, assigned case numbers and court dates, processed service forms and other filings, prepared judgments, orders, minute entries and memos for Judge's signature.
• Operated JAVS recording system to record court proceedings. Processed Writs of Garnishment, Restitution and Execution. Copied, faxed, scanned, uploaded and mailed documents daily. Notarized documents when necessary. Processed bonds, warrant cancellations, record searches, and certifications.
• Prepared cases for court and performed as bailiff at court hearings for Small Claims and Eviction hearings.
• Assisted customers at front counter and by phone with various tasks, ranging from civil, criminal and traffic cases.
• Effectively handled and diffused difficult and irate clients by identifying and solving issues in a professional and tactful manor.
• Reduced errors in case management by diligently reviewing documents for accuracy and completeness.
• Reduced errors in data entry through rigorous attention to detail and double-checking work.

• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Greeted customers via telephone and in person at front counter, answered questions and addressed customer concerns, assisted customers by directing them to appropriate forms, provided guidance.
• Received and receipted payments for traffic citations, criminal cases, civil and small claims filings, bonds, record searches and certifications. Referred those needing payment plans to Judicial Assistance Unit.
• Opened new Civil and Small Claims cases, Evictions, scheduled Evictions, Debtor's Exams, Civil Traffic Hearings and Set Aside Hearings, processed Writs, Orders of Protection, and Injunctions Against Harassment.
• Prepared Court Abstracts, Orders to Release, Warrant Cancellations, Performed Record Searches, set up payment plans, made docket entries and applied ticklers to files and closed cases when appropriate. Assisted other departments with various projects and daily responsibilities as needed.

• Greeted and assisted patients upon arrival and answered multi-line phone system, scheduled patients, collected and posted payments to respective accounts, and scanned documents.
• Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
• Entered patient demographics into computer system, prepared new patient charts and exercise logs, ran various reports and faxed patient reports to doctor's offices.
• Solved issues of varying degrees of complexity to ensure health insurance and worker's compensation claims were valid and authorized to guarantee that therapy visits would be covered by patient's insurance.
• Assisted patients with therapeutic exercises and modalities to include laser therapy, ultrasound and electric stimulation, providing exceptional customer service at all times.
• Marketed to local clinics, doctor's offices and rehab facilities weekly to establish and maintain excellent relationships with community healthcare providers.