Erica Champ
FREEPORT
Summary
Records maintenance Specimen collection Laboratory procedures Test result reporting Trained Laboratory Technician promoting exceptional skills . Able to remain composed and calm in any type of situation. Pursuing a new position where lab expertise will be appreciated.
Professional leader with solid background in team supervision and departmental management. Known for fostering collaborative environment and driving team success. Adaptable and dependable, with focus on effective communication and problem-solving skills.
Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
02.2024 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns, and refunds.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
Appliance Sales Specialist
Lowes Home Improvment
09.2021 - Current
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Utilized Software to check item availability in store inventory.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Relayed information regarding current store promotions, sales and special events to customers.
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
- Operated store equipment to promote safety and reduce injury.
- Maintained product knowledge to assist and educate customers on options available.
- Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
Customer Service Representative
Lowes Home Improvment
03.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Lab Technician
Excel Corporation
08.2018 - 01.2019
- Recorded, reported and posted test results as required.
- Performed data analysis and provided recommendations.
- Performed detailed calculations to establish manufacturing, construction, and installation standards and specifications, maintaining 100% accuracy rate.
Manger
Freeport Dream Center
06.2013 - 09.2018
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Engaged with customers in a sincere and friendly manner.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Worked with the management team to implement the proper division of responsibilities.
- Monitored security and handled incidents in a calm and professional manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Responded to customer concerns with friendly and knowledgeable service.
- Communicated clear expectations and goals to each team member.
Manger
Mc Donalds
06.2012 - 07.2018
- Engaged with customers in a sincere and friendly manner.
- Built relationships with customers to increase likelihood of repeat business.
- Welcomed customers into the store and helped them locate items.
- Worked with the management team to implement the proper division of responsibilities.
- Cleaned and organized the store, including the checkout desk and displays.
- Communicated clear expectations and goals to each team member.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Monitored security and handled incidents in a calm and professional manner.
- Responded to customer concerns with friendly and knowledgeable service.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
- Actively pursued personal learning and development opportunities.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Stocked and replenished merchandise according to store merchandising layouts.
- Responded to customer questions and requests in a prompt and efficient manner.
- Answered customer telephone calls promptly and in an appropriate manner.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Education
High School Diploma -
Brazorport
Freeport, TX2016
Skills
- Expertise in troubleshooting [issues]
- Extensive power plant
- Defect tracking software
- Microcomputer controlled systems
- Workplace safety
- Problem-solving
- Customer relations
- Time management
- Leadership skills
- Inventory management
- Interactive communication skills
- Performance improvement
- Workflow optimization
- Policy enforcement
- Sales strategies
- Sales growth
- Growth planning
- Reasoning
- Leadership
- Multi-tasking mastery
- Customer engagement
- Coaching and mentoring
- Goals and performance
- Work planning and organization
- Training and mentoring
- Employee performance evaluation
- Retail management
- Order management
- Employee management
- Order processing
Education
Freeport, TX
Timeline
Department Supervisor
Lowes Home Improvment
02.2024 - Current
Appliance Sales Specialist
Lowes Home Improvment
09.2021 - Current
Customer Service Representative
Lowes Home Improvment
03.2020 - Current
Lab Technician
Excel Corporation
08.2018 - 01.2019
Manger
Freeport Dream Center
06.2013 - 09.2018
Manger
Mc Donalds
06.2012 - 07.2018
High School Diploma -
Brazorport
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