Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Erica E Chapman

New Salisbury,IN

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

14
14
years of professional experience
1
1
Certification

Work History

MARATHON STORE MANAGER

Holiday Foods
01.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Back Room Coordinator

Home Goods
09.2019 - 12.2021
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors
  • Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
  • Provide assistance or direction to other stockroom, warehouse, or storage yard workers
  • Dispose of damaged or defective items, or return them to vendors
  • Drive trucks in order to pick up incoming stock or to deliver parts to designated locations
  • Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions
  • Advise retail customers or internal users on the appropriateness of parts, supplies, or materials requested
  • Determine sequence and release of back orders according to stock availability
  • Recommend disposal of excess, defective, or obsolete stock
  • Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary
  • Supervise a team of 8

Quality Control Inspector

Tenneco Automotive
08.2016 - 12.2018
  • Prepare detailed reports on audit findings
  • Supervise auditing of establishments, and determine scope of investigation required
  • Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies
  • Examine records and interview workers to ensure recording of transactions and compliance with laws and regulations
  • Plan and establish sequence of operations to fabricate and assemble parts or products and to promote efficient utilization
  • Coordinate and implement quality control objectives, activities, or procedures to resolve production problems, maximize product reliability, or minimize costs
  • Communicate with management and user personnel to develop production and design standards
  • Recommend methods for improving utilization of personnel, material, and utilities
  • Apply statistical methods and perform mathematical calculations to determine manufacturing processes, staff requirements, and production standards
  • Evaluate precision and accuracy of production and testing equipment and engineering drawings to formulate corrective action plan
  • Regulate and alter workflow schedules according to established manufacturing sequences and lead times to expedite production operations
  • Formulate sampling procedures and designs and develop forms and instructions for recording, evaluating, and reporting quality and reliability data
  • Direct workers engaged in product measurement, inspection, and testing activities to ensure quality control and reliability
  • Implement methods and procedures for disposition of discrepant material and defective or damaged parts, and assess cost and responsibility

Senior Quality Inspector

Beach Mold And Tool
03.2012 - 01.2015
  • Plan and establish sequence of operations to fabricate and assemble parts or products and to promote efficient utilization
  • Review production schedules, engineering specifications, orders, and related information to obtain knowledge of manufacturing methods, procedures, and activities
  • Recommend methods for improving utilization of personnel, material, and utilities
  • Confer with clients, vendors, staff, and management personnel regarding purchases, product and production specifications, manufacturing capabilities, or project status
  • Apply statistical methods and perform mathematical calculations to determine manufacturing processes, staff requirements, and production standards
  • Study operations sequence, material flow, functional statements, organization charts, and project information to determine worker functions and responsibilities
  • Complete production reports, purchase orders, and material, tool, and equipment lists
  • Record or oversee recording of information to ensure currency of engineering drawings and documentation of production problems
  • Analyze statistical data and product specifications to determine standards and establish quality and reliability objectives of finished product
  • Implement methods and procedures for disposition of discrepant material and defective or damaged parts, and assess cost and responsibility
  • Formulate sampling procedures and designs and develop forms and instructions for recording, evaluating, and reporting quality and reliability data
  • Direct workers engaged in product measurement, inspection, and testing activities to ensure quality control and reliability
  • Review operations and confer with technical or administrative staff to resolve production or processing problems
  • Set and monitor product standards, examining samples of raw products or directing testing during processing, to ensure finished products are of prescribed quality
  • Maintain current knowledge of the quality control field, relying on current literature pertaining to materials use, technological advances, or statistical studies

Quality Control Inspector

Hitachi Cable Indiana Inc
08.2010 - 03.2012
  • Review production schedules, engineering specifications, orders, and related information to obtain knowledge of manufacturing methods, procedures, and activities
  • Draft and design layout of equipment, materials, and workspace to illustrate maximum efficiency using drafting tools and computer
  • Communicate with management and user personnel to develop production and design standards
  • Recommend methods for improving utilization of personnel, material, and utilities
  • Develop manufacturing methods, labor utilization standards, and cost analysis systems to promote efficient staff and facility utilization
  • Complete production reports, purchase orders, and material, tool, and equipment lists
  • Record or oversee recording of information to ensure currency of engineering drawings and documentation of production problems
  • Evaluate precision and accuracy of production and testing equipment and engineering drawings to formulate corrective action plan
  • Analyze statistical data and product specifications to determine standards and establish quality and reliability objectives of finished product
  • Direct workers engaged in product measurement, inspection, and testing activities to ensure quality control and reliability
  • Formulate sampling procedures and designs and develop forms and instructions for recording, evaluating, and reporting quality and reliability data
  • Implement methods and procedures for disposition of discrepant material and defective or damaged parts, and assess cost and responsibility

Education

A.A.S. - Clinical Medical Assisting

IVY TECH COMMUNITY COLLEGE
Sellersburg, IN
05.2018

Skills

  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Time management
  • Decision-making
  • Team leadership
  • Customer service
  • Documentation and reporting

Certification

Certificate of Medical Assisting

References

  • Joshua Slaten, 812-202-7097, Known for 19 years, Worked for Josh at Beach for 6 years
  • Andrew Schuley, 812-225-2899, Known for 22 years, Helped with his Tree Cutting business as a groundsman and bookkeeper for past 2 years

Timeline

MARATHON STORE MANAGER

Holiday Foods
01.2024 - Current

Back Room Coordinator

Home Goods
09.2019 - 12.2021

Quality Control Inspector

Tenneco Automotive
08.2016 - 12.2018

Senior Quality Inspector

Beach Mold And Tool
03.2012 - 01.2015

Quality Control Inspector

Hitachi Cable Indiana Inc
08.2010 - 03.2012

A.A.S. - Clinical Medical Assisting

IVY TECH COMMUNITY COLLEGE

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Erica E Chapman