Erica Charlson
Moorpark,CA
Summary
Detail-oriented professional with 35 years of experience in delivering exceptional customer service. Proven ability to collaborate effectively within teams and manage tasks in fast-paced environments. Strong emotional intelligence and communication skills enhance team dynamics and customer interactions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Worker's Compensation Claims Representative
ESIS
Chatsworth, California
12.2021 - Current
- Management of a heavy & complex caseload of indemnity claims from inception to resolution.
- Conduct thorough investigations to establish compensability of incoming claims and determine policy obligations to the insured.
- Coordination of benefits and settlements ensuring compliance with state-specific laws and regulations.
- Management of a complex caseload of indemnity claims from inception to resolution.
- Maintain organized claim files by documenting all communications and decisions.
- Manage claim costs by establishing reserves within authority limits and recommending adjustments.
- Regularly review claim progress with Team Leaders, clients, brokers, carriers, attorneys and other relevant stakeholders by identifying challenges and suggesting possible solutions.
- Mentor & assist junior adjusters.
MBA Program Specialist
California Lutheran University
Thousand Oaks, CA
02.2015 - 09.2021
- Coordinated academic program activities and scheduling for MBA, Online MBA, and Austrian MBA programs.
- Provided administrative support for diverse assignments and projects of varying scope and timing.
- Advised graduate students on academic matters to enhance their educational paths.
- Analyzed program effectiveness to refine workflows and improve operational efficiency.
Accounting Assistant
California Lutheran University
Thousand Oaks, CA
04.2011 - 02.2015
- Delivered exceptional customer service by supporting university students and parents in-person, via telephone, and through email.
- Posted and reconciled up to $150,000 in tuition funds to student account records daily.
- Conducted detailed analysis and judgment on various accounting functions to maintain accurate financial records.
Office Manager
Castle Painting, Inc.
Newbury Park
05.2004 - 09.2010
- Delivered comprehensive office management and administrative support for high-volume commercial painting contractor.
- Managed bookkeeping duties, including payroll, tax returns, accounts payable, and receivable.
- Executed bank deposits and reconciliations to maintain financial accuracy.
- Conducted job costing to support project budgeting and financial planning.
Education
MBA - International Business
California Lutheran University
Thousand Oaks, CA10.2021
Bachelor of Science - Business Administration
California State University
Northridge, CA05.1992
Skills
- Independent work and sound judgment
- Claims handling expertise
- Communication and interpersonal skills
- Knowledge of state and local laws
- Customer service excellence
- Complex claims resolution
Certification
- SIP, April 2023
Timeline
Senior Worker's Compensation Claims Representative
ESIS
12.2021 - Current
MBA Program Specialist
California Lutheran University
02.2015 - 09.2021
Accounting Assistant
California Lutheran University
04.2011 - 02.2015
Office Manager
Castle Painting, Inc.
05.2004 - 09.2010
MBA - International Business
California Lutheran University
Bachelor of Science - Business Administration
California State University