Erica Chatigny
Discovery Bay,CA
Summary
Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence.
Overview
23
23
years of professional experience
Work History
Marina Admin Manager
Suntex Marinas
10.2024 - Current
- Coordinated daily administrative operations, ensuring efficient workflow and timely completion of tasks.
- Managed scheduling for staff and meetings, optimizing resource allocation and reducing conflicts.
- Assisted in budget management, tracking expenses to support financial accuracy and accountability.
- Developed office procedures to enhance operational efficiency and improve communication among departments.
- Trained new employees on administrative protocols, fostering a collaborative team environment and knowledge sharing.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Head Bookkeeper
Marina Bar & Grill
05.2023 - Current
- Supervised daily bookkeeping operations, ensuring accurate financial records and compliance with regulations.
- Implemented accounting software to streamline processes and improve data accuracy.
- Conducted monthly reconciliations, identifying discrepancies and resolving issues efficiently.
- Developed financial reports to support strategic decision-making for management.
- Managed payroll processing for employee salaries, ensuring accuracy and compliance with regulations.
Head Bookkeeper
Golden State Tan
09.2020 - 12.2024
- Managed accounts payable and receivable processes to ensure timely payments and accurate record-keeping.
- Reconciled bank statements and ledgers, maintaining financial accuracy and integrity.
- Prepared monthly financial reports, analyzing variances and providing insights for budget adjustments.
- Processed invoices and expense reports with accuracy to ensure timely payments.
- Reconciled vendor accounts and resolved discrepancies efficiently.
- Processed and reconciled customer invoices to ensure accurate accounts receivable records.
- Managed payment collections, improving cash flow through timely follow-ups.
- Handled payroll processing accurately, ensuring timely payments to all employees.
Office Manager
Discovery Bay Marina
08.2022 - 10.2024
- Oversaw billing processes to ensure accuracy and compliance with company policies.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Increased revenue retention by setting up follow-up system for outstanding payments.
- Trained new administrative staff on office protocols and software systems for seamless integration.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed payroll processing for employees, ensuring timely and accurate disbursement of wages.
Housekeeper
Self-employeed
03.2018 - 09.2024
- Supervised daily cleaning operations, ensuring adherence to health and safety standards.
- Trained new staff on proper cleaning techniques and equipment usage.
- Developed and implemented efficient cleaning schedules to optimize workflow.
- Conducted regular inspections of facilities to maintain high cleanliness standards.
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Managed guest communications, addressing inquiries and resolving issues promptly.
Accounting Manager
Metal Movers
01.2012 - 06.2015
- Developed and implemented financial reporting processes to enhance accuracy and efficiency.
- Led monthly close processes, ensuring timely and precise financial statements.
- Mentored accounting team, fostering professional development and improved performance.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
Accounting Clerk
Common Interest Management Services
01.2007 - 05.2010
- Processed invoices and payments accurately within established timelines.
- Maintained financial records, ensuring compliance with company policies and regulations.
- Reconciled bank statements against internal records to identify discrepancies.
- Assisted in month-end close processes by preparing necessary documentation and reports.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Managed accounts payable and receivables and payroll.
Barista Shift Supervisor
Caffino
03.2003 - 05.2010
- Supervised daily operations to ensure high-quality beverage preparation and customer service.
- Trained and mentored new baristas on techniques and company standards.
- Managed inventory levels, ordering supplies to prevent shortages and maintain stock efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Monitored equipment maintenance schedules, ensuring operational readiness and safety compliance.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
Education
Bachelor of Business Administration in Accounting - Accounting
University of Phoenix
Tempe, AZ09-2011
Skills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Relationship building
- Accounting procedures
- Customer service management
- Scheduling and calendar management
- Microsoft Office Suite
- Organizational leadership
- Account reconciliation
- Budgeting and expense monitoring
- Hiring and training
- Bookkeeping
- Office supervision
- Employee onboarding
- Quickbooks
- Payroll and budgeting
- Planning and prioritization
- Policy management
Timeline
Marina Admin Manager
Suntex Marinas
10.2024 - Current
Head Bookkeeper
Marina Bar & Grill
05.2023 - Current
Office Manager
Discovery Bay Marina
08.2022 - 10.2024
Head Bookkeeper
Golden State Tan
09.2020 - 12.2024
Housekeeper
Self-employeed
03.2018 - 09.2024
Accounting Manager
Metal Movers
01.2012 - 06.2015
Accounting Clerk
Common Interest Management Services
01.2007 - 05.2010
Barista Shift Supervisor
Caffino
03.2003 - 05.2010
Bachelor of Business Administration in Accounting - Accounting
University of Phoenix