Erica Chavez
Lubbock,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Office Assistant
Sign Pro
06.2023 - 09.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Cashier
Stripes Convenience Store
03.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Customer Service Representative
AT&T Call Center
02.2004 - 09.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Promoted available products and services to customers during service, account management, and order calls.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor Of Applied Science In Information Technology - Counseling Psychology
Southern New Hampshire University
Hooksett, NH07.2026
Skills
- Staff Management
- Time Management
- Multi-Line Phone Proficiency
- Excel Spreadsheets
- Sorting and Labeling
- Team Bonding
- Valid Driver's License
- Office Management
- Verbal and Written Communication
- Supply Restocking
- Front Office Management
- Technical Support
- Bank Deposit Reconciliation
- Organizing and Categorizing
- Opening and Closing Procedures
- Microsoft Office
Languages
Spanish
Full Professional
Timeline
Office Assistant
Sign Pro
06.2023 - 09.2023
Cashier
Stripes Convenience Store
03.2018 - 04.2019
Customer Service Representative
AT&T Call Center
02.2004 - 09.2006
Bachelor Of Applied Science In Information Technology - Counseling Psychology
Southern New Hampshire University
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