Erica Chavez-Snyder
3400 N Alma School RD Apt 2011,AZ
Summary
Proven leader in enhancing customer satisfaction and streamlining operations at The Home Depot, leveraging skills in installation planning and relationship building. Achieved significant improvements in project completion times and client retention through innovative problem-solving and effective communication. Excelled in training teams, optimizing processes, and ensuring excellence in service delivery. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Installation Coordinator
The Home Depot
05.2022 - Current
- Facilitated weekly meetings with installation teams for updates on project progress, addressing any challenges or concerns promptly.
- Analyzed performance data to identify areas for improvement in installation processes, leading to more effective resource allocation.
- Acted as liaison between clients and internal teams to address any concerns or requests throughout the installation process, fostering strong client relationships and repeat business.
- Streamlined communication between clients and technicians by implementing a centralized information system that improved response times for inquiries or requests.
- Coordinated with various departments to streamline project handoffs, reducing delays during the installation process.
- Provided technical support to installers as needed, ensuring proper execution of complex tasks during the installation process.
- Reduced project completion times by efficiently scheduling installations and ensuring timely delivery of materials.
- Improved installation processes by streamlining coordination efforts and enhancing communication among team members.
- Enhanced customer satisfaction with prompt resolution of issues and clear communication throughout the installation process.
- Organized ongoing maintenance schedules to boost system performance.
Pro Desk Supervisor
The Home Depot Inc
05.2021 - 10.2021
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Established relationships with guests to grow and retain client base.
- Oversaw financial transactions at the front desk, ensuring accuracy in billing procedures and cash handling practices.
- Enhanced customer satisfaction by efficiently resolving issues and providing exceptional service.
- Led and encouraged team members to learn and improve.
- Resolved escalated customer complaints in a timely manner, demonstrating professionalism and empathy towards guest concerns.
- Trained new employees on company policies, procedures, and software systems, ensuring a seamless transition into their roles.
- Established a rewards program for loyal customers to encourage repeat business and build lasting relationships with guests.
- Conducted regular performance reviews with staff members, identifying areas for improvement and creating actionable development plans.
Customer Order Specialist
The Home Depot
12.2019 - 05.2021
- Provided exceptional customer service, resolving issues promptly and professionally.
- Maintained high levels of product knowledge, enabling efficient handling of customer inquiries and concerns.
- Maintained detailed records of all customer interactions using CRM software, allowing for more effective follow-up communication.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Streamlined order entry procedures for improved accuracy and reduced processing time.
- Coordinated closely with logistics partners to ensure timely delivery of shipments while minimizing costs.
- Managed complex orders, coordinating with multiple departments to ensure successful delivery and installation.
- Achieved higher levels of client satisfaction by promptly addressing any concerns or complaints related to their orders.
- Assisted in training new Customer Order Specialists, sharing expertise and best practices for success in the role.
- Optimized inventory management processes to minimize delays and improve overall efficiency.
- Enhanced customer satisfaction by efficiently processing and managing orders in a timely manner.
- Reduced order errors through diligent review of product specifications before placing orders.
Customer Service Representative
The Home Depot
02.2018 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
San Antonio Christian High School
San Antonio, TX05.2015
Skills
- Project Closeout
- Site Inspections
- Deadline-oriented
- Scheduling Coordination
- Customer Service
- Workload prioritization
- Installation planning
- Problem-Solving
- Attention to Detail
- Customer Relations
- Relationship Building
Timeline
Installation Coordinator
The Home Depot
05.2022 - Current
Pro Desk Supervisor
The Home Depot Inc
05.2021 - 10.2021
Customer Order Specialist
The Home Depot
12.2019 - 05.2021
Customer Service Representative
The Home Depot
02.2018 - 12.2019
High School Diploma -
San Antonio Christian High School
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