ERICA CHESLEY
Newburg,MD
Summary
Versatile healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.
Overview
21
21
years of professional experience
Work History
Surgical Scheduler Coordinator/Executive Assistant
Chesapeake Urology Associates P.A
05.2016 - Current
- Assist Site Manager with day to day operations.
- Cross-train existing employees to maximize team agility and performance.
- Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary
- Communicates effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Expertly manages planning, scheduling and coordination of outpatient procedures.
- Reviews medical histories and current information to provide accurate information to surgeons.
- Coordinates with facilities to set up surgeries for multiple Urologist.
- Interviews patients for coordination of surgical care.
- Explains procedure, any related tests or treatments to be obtained prior to procedure, and necessary preoperative consents and authorizations.
- Follows through on ensuring that all pre-ops are received in a timely manner and submitted to nursing for review.
- Completes surgical coordination process by providing written documentation of schedules and instructions.
- Coordinates written verification of all surgical care and related services. Documents all in the patients medical record (EHR) as well as practice management system.
- Coordinates pre-operative schedules for pre-admission testing, additional tests and laboratory work, and required notification.
- Checks patients in and out .
- Schedules patient appointments in respective doctors' calendars and follows up with reminder phone calls.
- Carries out front office duties utilizing data entry skills in framework of medical database.
- Obtains payments from patients and scans identification and insurance cards.
- Answers phone calls and messages for multiple-physicians, scheduling appointments and handling patient inquiries, and direct calls to staff via telephone and email.
- Verifies patient records before triage with most up-to-date information.
Medical Receptionist
Chesapeake Urology
Clinton, MD
05.2014 - 05.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Medical Receptionist
CHZ Urology
Clinton, MD
04.2006 - 05.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
Office Coordinator/ Medical Receptionist
Surgical Clinics of Southern Maryland
Clinton, MD
07.2001 - 04.2006
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
Education
Undergraduate -
College of Southern Maryland
La Plata, MD2003
High School Diploma -
American School
Lansing, IL2001
Skills
- PROFESSIONAL SKILLS
- Customer/Patient Care
- Patient Registration
- Insurance verification and precertification
- Management of financial activities
- Office, ASC, and Hospital scheduling
- Reviewing Medical Histories
- Data Entry
- CPT and ICD-10 Coding
- Clerical Support
- Office Coordination
- HIPPA and Meaningful Use Protocols
- Allscripts ,Microsoft Word,Outlook and Excel
Additional Information
- REFERRENCES , Available Upon Request
Timeline
Surgical Scheduler Coordinator/Executive Assistant
Chesapeake Urology Associates P.A
05.2016 - Current
Medical Receptionist
Chesapeake Urology
05.2014 - 05.2016
Medical Receptionist
CHZ Urology
04.2006 - 05.2014
Office Coordinator/ Medical Receptionist
Surgical Clinics of Southern Maryland
07.2001 - 04.2006
Undergraduate -
College of Southern Maryland
High School Diploma -
American School
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