Erica Christopher
Douglass,TX
Summary
Versatile and dynamic, I excel in customer service management and employee/ client relations. Skilled in fostering positive relationships and motivating teams for peak performance, I have exceptional multitasking and organizational talents. I believe in reliability and integrity.
Overview
24
24
years of professional experience
Work History
Store Manager
Atwoods Ranch & Home
04.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Service Manager
Hammer Equipment
04.2018 - 09.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Office Manager
AAA Self Storage
03.2017 - 04.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager
Collectable Cars
08.2012 - 05.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
General Manager
McDonald's Restaurant
08.2000 - 05.2001
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
No Degree - Practical Nursing
Angelia College
Lufkin, TXGED -
Stratford High School
Nashville, TN05-2000
Skills
- Customer service
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
Timeline
Store Manager
Atwoods Ranch & Home
04.2022 - Current
Service Manager
Hammer Equipment
04.2018 - 09.2020
Office Manager
AAA Self Storage
03.2017 - 04.2018
Office Manager
Collectable Cars
08.2012 - 05.2016
General Manager
McDonald's Restaurant
08.2000 - 05.2001
No Degree - Practical Nursing
Angelia College
GED -
Stratford High School
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