Erica Chudzinski
Fort Myers,FL
Summary
Dynamic operations manager with extensive experience at Smith Brothers Ultimate Builders Inc. Proven expertise in financial management and payroll administration, driving team performance and enhancing customer satisfaction. Skilled in QuickBooks and conflict resolution, I consistently exceed goals while fostering a productive work environment and delivering exceptional service.
Overview
15
15
years of professional experience
Work History
Owner/Operations Manager
Smith Brothers Ultimate Builders Inc
Fairland, IN
03.2014 - 06.2024
- Ran day-to-day business.
- Input to QuickBooks.
- All financials.
- Physically worked on-site as a carpenter.
- Drove equipment to job sites.
- Managed employees.
- Payroll
Store Manager
Aldi
Indianapolis, IN
12.2009 - 01.2013
- Monitored employee performance and identified performance gaps for corrective action.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Updated and maintained store signage and displays.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer complaints in a timely manner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained and mentored associates to teach daily tasks and procedures.
Education
High School Diploma -
Shelbyville Senior High
Shelbyville, IN05-1987
Skills
- Financial management
- QuickBooks management
- Payroll administration
- Inventory management
- Employee training
- Customer service
- Equipment operation
- Conflict resolution
- Quality control
Timeline
Owner/Operations Manager
Smith Brothers Ultimate Builders Inc
03.2014 - 06.2024
Store Manager
Aldi
12.2009 - 01.2013
High School Diploma -
Shelbyville Senior High
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