Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Clark

FAIRBURN,Georgia

Summary

I would make a great asset to the team because i am Dynamic and results-oriented professional with extensive experience in logistics and customer service, notably at Ryder Logistics. Excelled in shipping coordination and inventory management, enhancing warehouse efficiency by streamlining operations. Demonstrated exceptional teamwork and effective communication skills, achieving significant improvements in customer satisfaction and operational workflows. Certified forklift driver with a keen attention to detail.

Overview

6
6
years of professional experience

Work History

Shipping and Receiving Clerk

Ryder Logistics
09.2024 - Current
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Implemented tracking system for outgoing shipments, enhancing customer satisfaction with transparent delivery updates.
  • Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
  • Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
  • Enhanced warehouse efficiency by organizing storage areas for easy access to frequently shipped products.

Forklift Operator

DHL Supply Chain
08.2023 - 08.2024
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].

SALES ASSOCIATE

SunMed
08.2023 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Sales Associate

Bath and Body Works, Limited Brands
10.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.

Lead Teacher

Little Successful Angels
04.2022 - 05.2023
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.

Operations Associate

Convoy Trucking
02.2021 - 04.2022


  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Followed shipping and receiving procedures for goods and materials.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Collaborated with cross-functional teams to achieve project goals and meet deadlines.
  • Improved operational efficiency by implementing new processes and streamlining existing workflows.
  • Increased customer service success rates by quickly resolving issues.
  • At convoy trucking I was responsible for creating spreadsheets and building loads for our customers
  • I also handled customer service calls assisting truck drivers and also communicating effectively with facilities to ensure on time delivery and confirming any changes to any loads we may have
  • I am a very motivated worker and I assisted with any new processes that the company may have changed and I assisted teaching them to my fellow co workers., This was a remote position working from home.
  • I also handled customer service calls assisting truck drivers and also communicating effectively with facilities to ensure on time delivery and confirming any changes to any loads we may have.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates

Publications Marketing Associate

Atlanta Comedy Theatre
06.2019 - 08.2019
  • Coordinated marketing campaigns, increasing brand visibility and customer engagement.
  • Developed content for social media platforms to boost audience interaction.
  • Increased website traffic by collaborating with team to optimize SEO strategies.
  • Supported marketing team by conducting research and analyzing market trends.
  • Conducted customer surveys to gather feedback, using insights to improve future marketing strategies.
  • data entry
  • client retention

Education

High School Diploma -

Alabama A&M University
Normal, AL

Skills

  • Attention to detail
  • Self-motivated and independent
  • Shipping and receiving
  • Time management
  • Heavy lifting
  • Teamwork and cooperation
  • Package handling
  • Effective communication
  • Warehousing operations
  • Punctual and reliable
  • Inventory management
  • Certified forklift driver
  • Delivery scheduling
  • Microsoft office
  • Data documentation
  • Shipping coordination
  • Data recording
  • Materials inspection
  • Invoice preparation
  • Order checking
  • Materials movement
  • Workflow planning
  • Shipment planning

Timeline

Shipping and Receiving Clerk

Ryder Logistics
09.2024 - Current

Forklift Operator

DHL Supply Chain
08.2023 - 08.2024

SALES ASSOCIATE

SunMed
08.2023 - 02.2024

Sales Associate

Bath and Body Works, Limited Brands
10.2022 - 08.2023

Lead Teacher

Little Successful Angels
04.2022 - 05.2023

Operations Associate

Convoy Trucking
02.2021 - 04.2022

Publications Marketing Associate

Atlanta Comedy Theatre
06.2019 - 08.2019

High School Diploma -

Alabama A&M University

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Erica Clark