Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Erica Clark

Morriston,TN

Summary

Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Best Western Plus. Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Skilled in employee training and inventory management, fostering a positive work environment while achieving operational excellence.

.

Overview

12
years of professional experience

Work History

Best Western Plus

AGM
06.2022 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

National Fitness Center

Childcare Provider
06.2022 - 07.2022

Job overview

  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Best Western Plus Hotel

Housekeeping Supervisor
11.2020 - 07.2021

Job overview

  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

In Home Supportive Services

Caregiver
02.2016 - 07.2019

Job overview

  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Lee's Market

Cashier
05.2017 - 09.2017

Job overview

  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Hampton Inn Suites

Hospitality Associate
06.2016 - 10.2016

Job overview

  • Conducted regular inventory checks of supplies, maintaining optimal stock levels for efficient daily operations.
  • Coached new team members on hotel procedures and policies, contributing to a cohesive work environment that prioritized teamwork.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
  • Assisted in increasing hotel occupancy rates through effective upselling of room upgrades and additional services.

All Care Home Health Inc.

Elderly Caregiver
04.2013 - 01.2016

Job overview

  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.

Family Dollar

Cashier
11.2012 - 04.2013

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Kaplan
Antioch, TN

RDA from Dental
06-2008

Morristown Hamblen High School East
Morristown, TN

High School Diploma
05-2003

Skills

  • Customer service
  • Relationship building
  • Team collaboration
  • Effective Time Management
  • Employee training
  • Inventory management
  • Growth mindset
  • Effective communication
  • Sanitation protocols
  • Problem solving
  • Conflict resolution
  • Task prioritization
  • Attention to detail
  • Process improvement
  • Friendly, positive attitude
  • Problem-solving
  • Flexible and adaptable
  • Multitasking
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Active listening
  • Verbal communication

Timeline

AGM

Best Western Plus
06.2022 - Current

Childcare Provider

National Fitness Center
06.2022 - 07.2022

Housekeeping Supervisor

Best Western Plus Hotel
11.2020 - 07.2021

Cashier

Lee's Market
05.2017 - 09.2017

Hospitality Associate

Hampton Inn Suites
06.2016 - 10.2016

Caregiver

In Home Supportive Services
02.2016 - 07.2019

Elderly Caregiver

All Care Home Health Inc.
04.2013 - 01.2016

Cashier

Family Dollar
11.2012 - 04.2013

Kaplan

RDA from Dental

Morristown Hamblen High School East

High School Diploma

Similar Profiles

CREATE PROFILE
Erica Clark