Summary
Overview
Work History
Education
Skills
Open To Remote Roles
Timeline
Generic

Erica Clay

Columbus,OH

Summary

Dynamic General Manager with a proven track record at Lion Cub’s Cookies, excelling in team leadership and inventory management. Expert in optimizing labor budgets and enhancing customer satisfaction. Skilled in staff training and food safety, fostering a high-performing team that consistently meets production demands while maintaining quality standards.

Overview

12
12
years of professional experience

Work History

General Manager

Lion Cub’s Cookies
Columbus, OH
10.2024 - Current
  • Directed a team of 15 employees in fast-paced bakery environment focused on customer satisfaction.
  • Managed inventory, ordering, and scheduling using 7shifts software for operational efficiency.
  • Maintained labor budgets to optimize workforce utilization and reduce costs.
  • Hired, trained, and coached new employees to foster skill development.
  • Resolved escalated customer service issues with professionalism and care.
  • Oversaw daily operations of cookie production and distribution to meet demand.
  • Implemented quality control measures to ensure product consistency and safety standards.
  • Procured baking supplies and ingredients through effective inventory management.

Team Member / Shift Lead/Certified Trainer

Lion Cub’s Cookies
Columbus, OH
01.2022 - Current
  • Achieved promotions through demonstrated reliability and leadership in multiple roles.
  • Assisted with baking, packaging, and front-of-house service operations.
  • Trained new staff members to ensure effective integration into the team.
  • Facilitated smooth shift transitions to enhance operational efficiency.
  • Adhered to safety protocols to uphold a safe workplace for all employees.

Bank Teller

KEMBA Financial Credit Union
Columbus, OH
01.2017 - 05.2018
  • Delivered efficient, friendly service during processing of customer transactions.
  • Educated members on financial products and available account options.
  • Handled sensitive information with utmost accuracy and discretion.
  • Maintained cash drawer accuracy through diligent counting and reconciliation practices.
  • Assisted members with account inquiries, promptly resolving issues as needed.
  • Managed customer relationships by building rapport and identifying needs.
  • Executed cash handling duties, including counting currency, coins, and checks.

Customer Service Representative (Call Center)

Huntington National Bank
Columbus, OH
01.2015 - 03.2017
  • Resolved banking customer issues through efficient phone support and accurate solutions.
  • Maintained detailed documentation and adhered to account security protocols.
  • Managed high call volumes while achieving exceptional customer satisfaction scores.

Barista

Starbucks
Columbus, OH
08.2013 - 01.2015
  • Delivered outstanding customer service while preparing handcrafted beverages.
  • Trained new baristas to ensure consistent service quality.
  • Maintained clean and inviting store environment for customers.
  • Operated espresso machines and beverage equipment with precision.
  • Accurately handled cash transactions, ensuring balanced register.

Education

High School Diploma -

Westerville North
Columbus, OH

ServSafe Food Safety Certification -

Skills

  • Customer service and support
  • Team leadership
  • Scheduling and labor budgeting
  • Inventory management
  • Food safety and handling
  • Staff training

Open To Remote Roles

True

Timeline

General Manager

Lion Cub’s Cookies
10.2024 - Current

Team Member / Shift Lead/Certified Trainer

Lion Cub’s Cookies
01.2022 - Current

Bank Teller

KEMBA Financial Credit Union
01.2017 - 05.2018

Customer Service Representative (Call Center)

Huntington National Bank
01.2015 - 03.2017

Barista

Starbucks
08.2013 - 01.2015

High School Diploma -

Westerville North

ServSafe Food Safety Certification -

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