Erica Clayborn
Bentonville,AR
Summary
Results-driven hospitality and event management professional with over six years of experience in hotel operations, event planning, and guest services. Skilled in managing large-scale events, coordinating logistics, and ensuring seamless experiences for guests. Highly regarded for strong leadership, exceptional organizational skills, and a genuine passion for delivering top-tier service. Demonstrated ability to drive revenue growth, enhance customer satisfaction, and efficiently oversee daily operations.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
Envoy Airlines
02.2024 - Current
- Coordinated logistics and operations to ensure smooth event and travel experiences for airline passengers
- Managed scheduling and ground operations to maintain efficiency and minimize delays
- Worked closely with airline staff to facilitate seamless customer experiences, aligning with hospitality best practices
- Assisted in organizing large-scale passenger movements, mirroring event planning techniques for optimized coordination
- Utilized problem-solving and customer service skills to enhance passenger interactions and streamline operational functions
General Manager
Kitichi Landing Resort
03.2023 - 10.2023
- Oversaw all aspects of hotel operations, including budgeting, staffing, scheduling, and inventory management
- Spearheaded event planning and execution, coordinating corporate retreats, weddings, and large-scale gatherings
- Developed strong vendor relationships to ensure seamless event execution and superior guest experiences
- Implemented marketing campaigns to promote the resort’s services, increasing occupancy and event bookings
- Provided leadership and support to housekeeping, food service, and front desk teams to maintain high hospitality standards
- Seasonal Resort
Hotel Manager
Uncruise Adventures
01.2022 - 03.2023
- Managed hotel operations onboard luxury cruise ships, ensuring all guests received an unforgettable experience
- Coordinated high-profile events and entertainment programs tailored to guests’ needs and preferences
- Supervised and trained staff across multiple ships, maintaining a high level of professionalism and customer service
- Maintained compliance with industry regulations and safety protocols
- Handled guest complaints and resolved issues promptly to ensure customer satisfaction
Hotel Manager
The Lighthouse Inn
06.2020 - 02.2022
- Managed front desk operations, reservations, and guest services for a boutique waterfront hotel
- Designed and launched hotel marketing strategies to boost bookings and enhance online presence
- Planned and executed corporate and private events, including conferences, receptions, and banquets
- Conducted routine property inspections to ensure compliance with safety and quality standards
- Analyzed sales data and developed promotional strategies to optimize room occupancy
Event Planning & Customer Service Manager
PoolZoom
01.2018 - 05.2020
- Led planning and coordination of corporate events, trade shows, and networking functions
- Developed e-commerce and customer service strategies to enhance the client experience
- Managed vendor negotiations, logistics, and event budgets to ensure successful execution
- Monitored and analyzed customer feedback to refine service offerings and improve guest satisfaction
Education
Bachelor of Arts - Education, Studies in Mild to Moderate Exceptionalities
Western Governors University
Salt Lake City, UTSkills
- Event Planning & Coordination
- Hotel & Resort Management
- Customer Service & Guest Relations
- Budgeting & Financial Oversight
- Staff Hiring & Training
- Sales & Marketing Strategies
- Vendor & Supplier Negotiations
- Social Media & Digital Marketing
- Hospitality & Tourism Operations
- Team Leadership & Staff Development
Core Skills And Expertise
- Event Planning & Coordination
- Hotel & Resort Management
- Customer Service & Guest Relations
- Budgeting & Financial Oversight
- Staff Hiring & Training
- Sales & Marketing Strategies
- Vendor & Supplier Negotiations
- Social Media & Digital Marketing
- Hospitality & Tourism Operations
- Team Leadership & Staff Development
Timeline
Logistics Coordinator
Envoy Airlines
02.2024 - Current
General Manager
Kitichi Landing Resort
03.2023 - 10.2023
Hotel Manager
Uncruise Adventures
01.2022 - 03.2023
Hotel Manager
The Lighthouse Inn
06.2020 - 02.2022
Event Planning & Customer Service Manager
PoolZoom
01.2018 - 05.2020
Bachelor of Arts - Education, Studies in Mild to Moderate Exceptionalities
Western Governors University
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