ERICA COCHRAN
Athens,OH
Summary
Resourceful accounting support senior specialist with 8 years of experience in financial operations and office management. Proven track record in optimizing processes, enhancing productivity, and ensuring compliance across multiple departments. Skilled in data entry, general accounting, and utilizing software like CDK for precise banking and deal funding. Demonstrated leadership in coordinating staff and implementing strategies that significantly reduce processing times and improve organizational efficiency.
Overview
15
15
years of professional experience
Work History
Accounting Support Senior Specialist (Tuition Collection)
Ohio University
11.2024 - Current
- Implemented effective strategies to reduce delinquency rates and improve overall collection performance
- Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation
- Developed strong relationships with clients by providing excellent customer service during the collections process
- Maintained accurate records of all collection activities, including phone calls, emails, and correspondence
- Assisted in the development of policies and procedures related to collections operations
- Performed regular audits of accounts receivable data to ensure accuracy and integrity of information
- Managed incoming calls and emails, responding promptly and professionally to inquiries
- Maintained confidentiality of sensitive information while handling documents or data entry tasks
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Assisted in the management of financial accounts for college students, ensuring accurate record-keeping and timely transactions
- Assisted team members by sharing best practices for effective negotiation strategies and overcoming objections from debtors
Assistant Office Manager
Hugh White of Athens
08.2019 - 11.2024
- Coordinate office staff to ensure timely task completion, supporting annual reviews and audits.
- General accounting
- Foster seamless cooperation among office staff, facilitating efficient task allocation.
- Implement streamlined processes for deal auditing and funding, reducing processing time. Develop strategies for efficient dealer trades and transports.
- Managed comprehensive data entry for warranties and inventory, ensuring meticulous record-keeping.
- Utilized CDK software for precise banking and deal funding.
- Conducted thorough analysis of office procedures, identifying areas for improvement. Implemented data-driven strategies to enhance overall productivity.
Office Clerk
Don Wood Inc.
05.2017 - 08.2019
- Processed accounts receivable and deal funding, enhancing cash flow management.
- Completed Chrysler dealer connect training, improving compliance and efficiency.
- Optimized payroll processes for 6 dealerships, enhancing accuracy and efficiency in financial operations while managing employee AR accounts and warranties.
- Conducted meticulous deal audits and managed KPA safety protocols, ensuring regulatory compliance and minimizing financial discrepancies.
- Facilitated smooth operations across sales, finance, and marketing departments, providing exceptional customer service and support for diverse stakeholders.
- Implemented new office and storage systems, streamlining paperwork processes and measurably increasing organizational efficiency.
Residential Aide
Havar INC
10.2010 - 01.2012
- Provided personal care to elderly and disabled individuals, ensuring their comfort and well-being.
- Administered medications and managed errands, contributing to improved patient health.
- Assisted with bathing, dressing, and grooming, fostering a dignified living environment.
- Created a nurturing environment for residents, providing empathetic care and support while maintaining accurate health records and adapting to individual needs.
- Assessed and adapted care plans based on individual needs, leading to measurable improvements in residents' physical and emotional well-being.
Education
High School Diploma - undefined
Trimble High School
Glouster, OH05.2010
Skills
- Microsoft Excel
- Front Desk
- Payroll Tax
- Microsoft Office
- Data Entry
- Tuition collection
- Customer service
- Adp Payroll
- Accounting
- Time management
- Debt collection
- Scheduling
- Office Management
- Accounts Payable
- PeopleSoft
- Financial Accounting
- Microsoft Word
- Receptionist
- Title processing
- Payroll
- Customer Service
- Microsoft Outlook
- Billing
Timeline
Accounting Support Senior Specialist (Tuition Collection)
Ohio University
11.2024 - Current
Assistant Office Manager
Hugh White of Athens
08.2019 - 11.2024
Office Clerk
Don Wood Inc.
05.2017 - 08.2019
Residential Aide
Havar INC
10.2010 - 01.2012
High School Diploma - undefined
Trimble High School
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