Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Erica Cole

Las Vegas,NV

Summary

Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at See's Candy. Excelled in teamwork, collaboration, and cash handling, enhancing customer satisfaction and loyalty. Proven ability to multitask and solve problems effectively, contributing to significant team achievements and operational efficiency.

Overview

13
13
years of professional experience

Work History

Sales Associate

See's Candy
10.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Baker's Assistant

The Cake Slice
01.2021 - 09.2022
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Washed dishes and sanitized prep area at end of each shift.
  • Operated commercial kitchen equipment and tools.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Complied with health and safety codes to protect staff and customers.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Operated cash registers and processed payments accurately.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Trained and supervised new employees on bakery operations and procedures.
  • Produced consistently high-quality baked goods for customers.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Packaged finished products for sale.
  • Followed food safety standards when handling ingredients.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.

In-Home Senior Caregiver

Independent Contractor
01.2020 - 04.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Offered companionship and kindness to elderly patients.

Sales Associate

Nothing Bundt Cakes
07.2018 - 10.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

In-Home Caregiver

Veterans Administration
12.2011 - 04.2018
  • Monitored client progress regularly, adjusting care plans as necessary for optimal results.
  • Maintained client health with proper medication administration and timely medical appointments.
  • Upheld strict confidentiality standards while handling sensitive information related to clients'' personal lives and medical conditions.
  • Exemplified strong problem-solving skills in addressing various challenges encountered during in-home caregiving assignments.
  • Assisted clients with mobility issues, utilizing assistive devices when necessary for safe movement.
  • Collaborated with healthcare professionals to develop individualized care plans tailored to each client''s unique needs.
  • Supported clients'' nutritional needs by preparing healthy meals according to dietary restrictions and preferences.
  • Improved client comfort by providing personalized in-home care and assistance with daily tasks.
  • Promoted client autonomy by assisting with personal hygiene, grooming, and dressing routines.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided respite care services for family caregivers, allowing them much-needed breaks without sacrificing quality of care for their loved ones.
  • Provided transportation and appointments management.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.

Education

Home Health Aide

Veterans Administration
Las Vegas, NV

Graduate Certificate - Esthetician

Bellflower Beauty School
Bellflower, CA
09-2022

High School Diploma -

Columbus High School
Downey, CA
06-2000

Skills

  • Teamwork and collaboration
  • Cash handling
  • Flexible schedule
  • Display setup
  • Customer service
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Excellent people skills
  • Reliable and punctual

Timeline

Sales Associate

See's Candy
10.2022 - Current

Baker's Assistant

The Cake Slice
01.2021 - 09.2022

In-Home Senior Caregiver

Independent Contractor
01.2020 - 04.2021

Sales Associate

Nothing Bundt Cakes
07.2018 - 10.2019

In-Home Caregiver

Veterans Administration
12.2011 - 04.2018

Home Health Aide

Veterans Administration

Graduate Certificate - Esthetician

Bellflower Beauty School

High School Diploma -

Columbus High School

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