SUSANNA R. CALERO
Locust Grove,VA
Summary
Expert Administrative and Office Management Professional with a proven track record of excelling in high-visibility roles that demand precision, discretion, and top-level performance. Bilingual in English and Spanish, with strong proficiency in modern office technologies, including the full Microsoft Office suite. Recognized for being detail-oriented, reliable, and adaptable, with the ability to manage a wide range of administrative and clerical responsibilities essential to supporting efficient organizational operations.
Overview
30
30
years of professional experience
Work History
Operations Coordinator
Century 21 Redwood
08.2003 - 09.2019
- Served as a key partner and strategic advisor to the leadership team by providing guidance and oversight for the daily management of a fast-paced, professional real estate office with no fewer than 15 agents
- Ensured meeting/event preparation and logistics; facilitate new hire orientation and onboarding; supplier management coordination; accounts receivable processing and tracking as well as contractual data entry
Customer Service Representative
National Wildlife Federation
09.2002 - 03.2003
- Receive and process a high volume of incoming orders at a national distribution call center
- Assess customers’ various needs to provide efficient and caring service and advocate for the best solution to resolve issues and ensure customer satisfaction
- Short-term assignment
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for the client.
Sales Support Manager
E Group, Inc.
06.1999 - 08.2002
- Manage all phases of the national accounts sales process from initiation through delivery, including proposal development, pricing estimates, timelines, and quality assurance
- Regular interaction and communication with clients via phone, email, and meetings
- Account tracking and reporting to ensure timely status updates and concise documentation
Business Manager
Performance Design
08.1995 - 06.1999
- Coordinate daily office functions, including oversight and management of accounts payable, accounts receivable, shipping and receiving, and quality control
- Provide customer service to clients, sales representatives, and international distributors
- Recruit, develop, and resource all company employees and contractors
Administrative & Sales Assistant
Washington Dulles Airport Marriott
06.1990 - 03.1995
- Develop, implement, and manage a successful business center; drive key activities including space planning and logistics, catering, audio/visual, and other essential services needed for meetings and conferences
Supervisor, Housekeeping
Marriott Suites
11.1989 - 06.1990
- Supervise housekeeping staff to oversee the successful maintenance of 254 rooms; coordinate with various hotel divisions to ensure a continuous flow of guest room readiness
Education
Business Administration
Northern Virginia Community College
01.1993
Substance Abuse Counseling
Northern Virginia Community College
01.1993
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Logistics coordination
- Vendor engagement
- Teamwork and collaboration
- Customer service
Section name
Returning to the workforce after 2 years of multi-level leadership of a church-plant ministry.
Languages
Spanish
Native or Bilingual
Timeline
Operations Coordinator
Century 21 Redwood
08.2003 - 09.2019
Customer Service Representative
National Wildlife Federation
09.2002 - 03.2003
Sales Support Manager
E Group, Inc.
06.1999 - 08.2002
Business Manager
Performance Design
08.1995 - 06.1999
Administrative & Sales Assistant
Washington Dulles Airport Marriott
06.1990 - 03.1995
Supervisor, Housekeeping
Marriott Suites
11.1989 - 06.1990
Substance Abuse Counseling
Northern Virginia Community College
Business Administration
Northern Virginia Community College