SUSANNA R. CALERO
Locust Grove,VA
Summary
Expert Administrative and Office Management Professional with a proven track record of excelling in high-visibility roles that demand precision, discretion, and top-level performance. Bilingual in English and Spanish, with strong proficiency in modern office technologies, including the full Microsoft Office suite. Recognized for being detail-oriented, reliable, and adaptable, with the ability to manage a wide range of administrative and clerical responsibilities essential to supporting efficient organizational operations.
Overview
30
30
years of professional experience
Work History
Operations Coordinator
Century 21 Redwood
Locust Grove, VA
08.2003 - 09.2019
- Served as a key partner and strategic advisor to the leadership team by providing guidance and oversight for the daily management of a fast-paced, professional real estate office with no fewer than 15 agents
- Ensured meeting/event preparation and logistics; facilitate new hire orientation and onboarding; supplier management coordination; accounts receivable processing and tracking as well as contractual data entry
Customer Service Representative
National Wildlife Federation
Winchester, VA
09.2002 - 03.2003
- Receive and process a high volume of incoming orders at a national distribution call center
- Assess customers’ various needs to provide efficient and caring service and advocate for the best solution to resolve issues and ensure customer satisfaction
- Short-term assignment
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for the client.
Sales Support Manager
E Group, Inc.
Herndon, VA
06.1999 - 08.2002
- Manage all phases of the national accounts sales process from initiation through delivery, including proposal development, pricing estimates, timelines, and quality assurance
- Regular interaction and communication with clients via phone, email, and meetings
- Account tracking and reporting to ensure timely status updates and concise documentation
Business Manager
Performance Design
Reston, VA
08.1995 - 06.1999
- Coordinate daily office functions, including oversight and management of accounts payable, accounts receivable, shipping and receiving, and quality control
- Provide customer service to clients, sales representatives, and international distributors
- Recruit, develop, and resource all company employees and contractors
Administrative & Sales Assistant
Washington Dulles Airport Marriott
Chantilly, VA
06.1990 - 03.1995
- Develop, implement, and manage a successful business center; drive key activities including space planning and logistics, catering, audio/visual, and other essential services needed for meetings and conferences
Supervisor, Housekeeping
Marriott Suites
Herndon, VA
11.1989 - 06.1990
- Supervise housekeeping staff to oversee the successful maintenance of 254 rooms; coordinate with various hotel divisions to ensure a continuous flow of guest room readiness
Education
Business Administration
Northern Virginia Community College
01.1993
Substance Abuse Counseling
Northern Virginia Community College
01.1993
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Logistics coordination
- Vendor engagement
- Teamwork and collaboration
- Customer service
Section name
Returning to the workforce after 2 years of multi-level leadership of a church-plant ministry.
Languages
Spanish
Native or Bilingual
Timeline
Operations Coordinator
Century 21 Redwood
08.2003 - 09.2019
Customer Service Representative
National Wildlife Federation
09.2002 - 03.2003
Sales Support Manager
E Group, Inc.
06.1999 - 08.2002
Business Manager
Performance Design
08.1995 - 06.1999
Administrative & Sales Assistant
Washington Dulles Airport Marriott
06.1990 - 03.1995
Supervisor, Housekeeping
Marriott Suites
11.1989 - 06.1990
Substance Abuse Counseling
Northern Virginia Community College
Business Administration
Northern Virginia Community College