Erica Collier
Richmond,KY
Summary
Dynamic professional with a proven track record at the Kentucky Army National Guard, excelling in roles that demand exceptional communication and relationship management. Expert in leveraging human resources management and critical thinking to streamline processes and enhance team productivity. Achieved significant improvements in officer transfer efficiency and cadet onboarding, demonstrating a blend of strategic oversight and collaborative teamwork.
Overview
3
3
years of professional experience
Work History
Basic Branch Officer Strength Manager
Kentucky Army National Guard
Frankfort, KY
08.2024 - Current
- Handled interstate transfers of officers entering and exiting the Kentucky Army National Guard.
- Utilized multiple Army and HR programs including iPerms, DPRO, IPPS-A, Adobe, Outlook, Teams, and LOA portal
- Onboarding, offboarding, loading newly commissioned officers, managing assignments, hiring/rehiring in IPPS-A
- Assembled packet documentation for newly commissioned ROTC cadets and out-of-service recruits, in-service recruits, inter-state transfers; incoming and outgoing, and direct commissions
- Contributed to the planning and execution of FY25 Cadet Branch Board
- Issued Letters of Acceptance for commissioning cadets in the Kentucky Army National Guard
- Facilitated clear and concise communication with command teams at multiple operational levels
Scheduling Coordinator
Kentucky Center for Oral and Maxillofacial Surgery
Richmond, KY
06.2024 - 08.2024
- Coordinated with department managers to adjust surgeons' schedules as needed.
- Provided support in resolving scheduling conflicts between offices.
- Resolved patients' inquiries regarding schedule changes or availability of services.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Collaborated with other departments to coordinate answers to patients' questions when necessary.
- Developed strategies for improving efficiency within the scheduling process.
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Communicated schedule changes to appropriate department personnel.
Lead Dental Assistant
Bluegrass Pediatric Dentistry
Richmond, KY
03.2023 - 06.2024
- Provided chairside assistance to dentists during dental procedures.
- Assisted with the setup of treatment rooms and sterilization of instruments.
- Instructed patients on proper oral hygiene techniques and post-operative care.
- Maintained patient charts, including medical histories, medications, and allergies.
- Performed administrative tasks such as scheduling appointments and managing patient records.
- Developed X-rays using digital imaging technology and processed them in accordance with safety regulations.
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
- Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided.
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
- Served as a liaison between the dentist's office and insurance companies for verifying coverage information.
- Actively participated in team meetings to discuss workflow strategies for improving productivity.
Human Resources Coordinator
Walmart Distrubution Center
Joliet, IL
03.2022 - 03.2023
- Assisted with recruiting, interviewing, and hiring of new employees.
- Conducted background checks for potential candidates.
- Updated employee records in HR database system.
- Developed onboarding materials and presented orientation sessions for new hires.
- Provided guidance on policies and procedures to employees and managers.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Handled confidential information with discretion and sensitivity.
- Advised managers on disciplinary actions when needed.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Coordinated employee engagement activities to boost morale and productivity.
Education
Some College (No Degree) - Business Administration
Eastern Kentucky University
Richmond, KYBachelor of Science - Organizational Leadership
University of Charleston WV
Charleston, WVSkills
- Relationship Management
- Excellent Communication
- Recruitment and selection
- Human Resources Management
- Data Entry
- Problem Resolution
- Multitasking
- Attention to Detail
- Critical Thinking
- Networking
- Teamwork and Collaboration
Timeline
Basic Branch Officer Strength Manager
Kentucky Army National Guard
08.2024 - Current
Scheduling Coordinator
Kentucky Center for Oral and Maxillofacial Surgery
06.2024 - 08.2024
Lead Dental Assistant
Bluegrass Pediatric Dentistry
03.2023 - 06.2024
Human Resources Coordinator
Walmart Distrubution Center
03.2022 - 03.2023
Some College (No Degree) - Business Administration
Eastern Kentucky University
Bachelor of Science - Organizational Leadership
University of Charleston WV