Erica Collier

*work from home*

• Assist clients in understanding benefit options and enrollment processes.
• Provide support in resolving client inquiries and issues effectively.
• Collaborate with team members to enhance service delivery and efficiency.
• Utilize CRM systems to track interactions and manage client data accurately.
• Educate clients on policy changes and updates to benefits programs.
• Adapt to new software tools quickly, improving workflow efficiency.
• Maintain compliance with industry regulations during benefit consultations.
• Conduct thorough needs assessments, enabling tailored solutions for each client''s unique requirements.

• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Managed scheduling of team shifts to ensure optimal coverage during peak hours.
• Utilized CRM software to track customer interactions and maintain accurate records.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.

*Seasonal/temp job only for annual health fairs in Lebanon & Franklin for Lee Company employees; 3rd consecutive yr*

• Provided top-notch customer service while answering questions about the screening process and explaining results to clients postscreening.
• Facilitated smooth communication between healthcare providers and patients regarding test results from their respective biometric screenings.
• Administered blood pressure with automatic and manual cuffs.
• Completed accurate and timely data entry.
• Completed finger-sticks for cholesterol and glucose readings using Cholestech LDX machine.

• Assisted in patient intake, collecting medical history and vital signs efficiently.
• Managed appointment scheduling, ensuring optimal patient flow and minimal wait times.
• Administered injections and performed basic laboratory tests with precision and care.
• Verified patient information and insurance details for accuracy.
• Coordinated communication between patients and healthcare providers effectively.
• Handled incoming calls and addressed inquiries professionally.
• Processed patient forms and maintained organized filing systems.
• Supported billing processes by collecting payments and issuing receipts.
• Checked patient insurance, demographic, and health history to keep information current.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.

• Educated patients on treatment plans, medications, and follow-up procedures effectively.
• Maintained accurate electronic health records to ensure compliance with regulations.
• Implemented office protocols that enhanced operational efficiency in daily tasks.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Communicated pre-operative instructions to patients, enhancing understanding of procedures and expectations.
• Collaborated with surgical teams to resolve scheduling conflicts and optimize operating room utilization.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.

• Streamlined appointment scheduling processes to enhance operational efficiency and reduce wait times for clients.
• Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
• Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
• Educated guests on current promotions, events and services within store or salon.
• Assisted manager in all aspects of business operations.
• Administered intramuscular & subcutaneous injections, performed blood draws for PRF procedures, & assisted physician with clinical procedures as needed.

*work from home*

• Educated clients on various health insurance options to facilitate informed decision-making.
• Utilized CRM software to manage client interactions and track policy renewals.
• Ensured compliance with state regulations while processing applications.
• Coordinated application processes, streamlining workflows for efficiency.
• Implemented best practices for compliance, reducing errors in documentation processes.

• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

*Office was permanently closed 02/2021 due to lack of business*

• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Administered intramuscular injections for patients as directed by the physician

• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.