Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Collins

Rockvale,TN

Summary

Professional in quality assurance with strong skills in inspection, testing, and process optimization. Known for ensuring standards compliance and improving product consistency through collaboration and adaptability. Possess keen attention to detail, excellent problem-solving abilities, and commitment to team success. Reliable and flexible, consistently delivering high-quality results amidst changing requirements. Excel in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Quality Control Inspector

Tachi-S
10.2020 - Current
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Reported repeated issues to supervisors
  • Trained and mentored junior inspection staff to apply best practices and comply with quality control guidelines and regulations.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Steam and iron wrinkles from the trim of seats
  • Was a line lead over Maxima quality until end of production
  • Also have production experience with building Leaf frames

Line Coordinator

Abacus Staffing
04.2020 - 10.2020
  • Examined completed work to identify quality issues.
  • Monitored employee performance closely, providing guidance where necessary while recognizing achievements to maintain high morale.
  • Effectively resolved conflicts among team members when they arose, promoting a healthy work atmosphere and minimizing disruptions to productivity.
  • Monitored, recorded and tracked production progress to meet aggressive production quotas.
  • Communicated with line workers and team leads to achieve quality and production goals.
  • Provided training to new hires on line coordination duties, facilitating smooth integration into the workforce.

Assembly Line Worker

Comprehensive Logistics Inc.
12.2019 - 06.2020
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Conducted quality assurance inspections on finished components and identified issues.

Crew Member

Popeyes
09.2019 - 01.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Pharmacy Technician

Walgreens
01.2016 - 08.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Resolved third-party billing, computer system and customer service issues.

Assembly Line Worker

IB Tech
07.2015 - 01.2016
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Assembled components with minimal supervision, exceeding expected project milestones.

Driver

WWL
01.2015 - 07.2015
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Inspected the vehicle before parking

Crew Member

Jetts Pizza
07.2014 - 12.2014
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.

Measurement Technician

Integrity
10.2013 - 06.2014
  • Improved measurement accuracy by maintaining and calibrating instruments regularly.
  • Trained junior technicians on proper measurement techniques, improving overall team performance.
  • Measured, bagged, and weighed product to meet specifications.

Retail Sales Associate

Ross Dress for Less
08.2013 - 11.2013
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.

Crew Member

McDonald's
05.2011 - 11.2011
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

High School Diploma -

Spring Hill High School
Spring Hill, TN
05-2011

Skills

  • Quality control
  • Product inspection
  • Reliability and punctuality
  • Excellent customer service
  • Assembly and production
  • Hand and power tools
  • Product assembly
  • Manufacturing experience
  • Equipment operation
  • Restocking
  • Team Training
  • Safety procedures

Timeline

Quality Control Inspector

Tachi-S
10.2020 - Current

Line Coordinator

Abacus Staffing
04.2020 - 10.2020

Assembly Line Worker

Comprehensive Logistics Inc.
12.2019 - 06.2020

Crew Member

Popeyes
09.2019 - 01.2020

Pharmacy Technician

Walgreens
01.2016 - 08.2017

Assembly Line Worker

IB Tech
07.2015 - 01.2016

Driver

WWL
01.2015 - 07.2015

Crew Member

Jetts Pizza
07.2014 - 12.2014

Measurement Technician

Integrity
10.2013 - 06.2014

Retail Sales Associate

Ross Dress for Less
08.2013 - 11.2013

Crew Member

McDonald's
05.2011 - 11.2011

High School Diploma -

Spring Hill High School

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Erica Collins