Summary
Overview
Work History
Education
Skills
Medical Terminology class 2013
Timeline
Generic

Erica Colon

Tucson,AZ

Summary

Experience in remote work Hard-working and self-disciplined virtual assistant with over seven years of experience performing administrative and record-keeping tasks for a variety of companies. Able to work independently, communicate efficiently and complete tasks in a timely manner. High Speed and reliable internet connection dedicated home office space with a quiet environment for focused work.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Retina Associates, AZ
02.2023 - Current
  • Identifies all patient's responsibilities based on insurance benefit, calculates estimates, collects liabilities and post payment transactions and performs daily reconciliation
  • Provide all appropriate information to patients in preparation for appointment: patient intake forms, financial obligations and ensure referrals and authorizations are intact
  • Keeps inventory of clerical supplies and re-orders as necessary.Collecting and scanning required documentation
  • Identifies self-pay and complex liability calculations
  • Maintaining and updating current information into multiple databases; following appointment procedures set by management
  • Greet and sets the tone for a great visit by professionally and compassionately attending to the patients as they arrive for their appointments
  • Facilitate internal communications on multiple platforms to ensure an efficient appointment flow
  • Rescheduling appointments according to the follow up notes
  • Follow proper opening and closing procedures, including cash handling when receiving patient payments protocol and all policies set by management
  • Perform all duties within HIPAA regulations; maintain confidentiality of all doctor, staff, and patient information Promote effective working relations to facilitate the department's ability to meet its goals and objectives
  • Monitoring clinic flow
  • Knowledge of basic medical terminology and how to read EOBs
  • Providing customer support via phone, email, fax and chat.

Banking Customer Service Representative

Citi Bank (remote)
05.2022 - 11.2022
  • Assist with evaluating and resolving service inquiries from clients across different platforms
  • Effectively use various computer systems to complete assigned tasks and address account inquiries
  • Develop and maintain working knowledge of specific groups of Citi products and services
  • Analyze and identify potential risks and identify solutions that meet client needs
  • Complete assigned tasks in an accurate and efficient manner
  • Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
  • Analyzing the best course of action to resolve client issues
  • Navigating multiple systems and customer service platforms concurrently
  • Complete assigned tasks in an accurate and efficient manner
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to
  • Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with trans

Technical support Representative

Cox Communications (remote)
05.2022 - 09.2022
  • (Remote), Promotes quality customer experience, honest and committed customer care in a call center environment
  • Engages in real-time troubleshooting with customers to resolve technical issues in a call center environment
  • Educates residential Cox customers about the installation and use of products in a call center environment
  • Captures opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience in a call center environment
  • Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company
  • Unleash your potential with Cox
  • Communications as a Technical Support Representative, where you'll be enhancing the lives of our customers and your career.

Accident Management Case Manager/ Customer Support Specialist

Agero Motor Club (remote)
10.2018 - 08.2021
  • Managing a case load of vehicles that needed to be paid for from body shops, impounds and residences and ensuring delivery to the correct destination
  • Dispatching tow trucks to vehicles at the scene of accidents
  • Speaking with various insurance companies regarding coverage and claim issues
  • Providing excellent customer service to customers in the time of need
  • Taking inbound calls from customers, insurance agents, and service providers to resolve any issues regarding services or payment
  • Issuing credit credit cards to storage yards and service providers for payment of vehicles and services.

Education

Associate - Cosmetology

Clovis Community College
Clovis, NM
2017

High school diploma -

Clovis High School
Clovis, NM
2015

Skills

  • Time management skills
  • Project management skills
  • Workflow management
  • Productivity management tools
  • Excellent written and verbal communication skills
  • Adaptability
  • Self Motivation
  • Organization
  • Technical proficiency
  • Flexibility

Medical Terminology class 2013

San Antonio Tx - John Jay High School

Timeline

Medical Receptionist

Retina Associates, AZ
02.2023 - Current

Banking Customer Service Representative

Citi Bank (remote)
05.2022 - 11.2022

Technical support Representative

Cox Communications (remote)
05.2022 - 09.2022

Accident Management Case Manager/ Customer Support Specialist

Agero Motor Club (remote)
10.2018 - 08.2021

Associate - Cosmetology

Clovis Community College

High school diploma -

Clovis High School

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Erica Colon