Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Conway

Girard

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Assistant General Manager

Old Navy, Gap
10.2011 - Current
  • Motivated and trained employees to maximize authentic customer service.
  • Resolved problems promptly to elevate customer approval.
  • Managed employee reviews, training, schedules and contract negotiations.
  • Sets, monitors and follows up on productivity goals for shipment team.
  • Oversaw inventory to complete timely and accurate execution of company pricing, markdowns, promotional and marketing direction.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring utilizing recovery statements to minimize external loss.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Ensure services, merchandising and operation standards are met through company defined practices and processes.
  • Coached and guided team members to maintain high productivity and performance metrics.
  • Drive sales and profitability through proper merchandising and overall presentation of specific departments.
  • Reported issues to higher management with great detail.
  • Opens and closes store in accordance with company standards.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled cash accurately and prepared deposits.
  • Ensures the implantation and integrity of merchandise presentation and brand standards to provide best customer experience.
  • Complete Shipment process quickly to meet productivity and presentation standards.

General Manager

Old Navy, Gap
06.2020 - 12.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Front End Coordinator

Giant Eagle
06.2008 - 10.2011
  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • Engaged customers by offering to help find needed merchandise.
  • Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts and customer service.

Education

Certification in Dental Assistant

New Image Dental Academy
Boardman, OH

Youngstown State University
Youngstown, OH
2011

Skills

  • Project Management
  • Business Operations Knowledge
  • Manage Terminations
  • Overseeing Employees
  • Preparing Exhibits
  • Business Leadership
  • Personnel Scheduling
  • Company Standards Enforcement
  • Time Management
  • Team Leadership Expertise
  • Loss Prevention Strategies
  • Payroll Administration and Timekeeping
  • Customer Relations Management
  • Position Assignments

Timeline

General Manager

Old Navy, Gap
06.2020 - 12.2023

Assistant General Manager

Old Navy, Gap
10.2011 - Current

Front End Coordinator

Giant Eagle
06.2008 - 10.2011

Certification in Dental Assistant

New Image Dental Academy

Youngstown State University

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Erica Conway