Erica Cook
Lincoln,AL
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Lifeguard versed in keen observation of swimmers and safety protocols. Offered valuable tips and instruction to patrons of various ages to build confidence and strength in water. Strong communicator and team player with superior work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Hwy 77 Fish Market And Oyster Bar
Lincoln, AL
10.2019 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Certified Nursing Assistant
Col Robert L Howard Veterans Home
Pell City , Alabama
02.2019 - 07.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Certified Head Lifeguard
Shocco Springs
Talladega , Alabama
05.2015 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Warned patrons of unsafe or hazardous water conditions and suggested alternative activities during closures.
- Performed lifesaving measures during incidents until paramedics arrived on scene.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Consulted with emergency personnel while securing scene.
- Conducted patrols of water locations to identify and help those in need of immediate care and assistance.
- Attentively monitored swimmers to identify distress.
- Entered water immediately to pull struggling swimmers to safety.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Earned Water Safety Instructor certification and managed beachfront safety.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
Education
No Degree - Bachelor of Science in Nursing
Troy University
Troy, ALHigh School Diploma -
Victory Christian
Pell City 05.2016
Skills
- Age Verification
- Menu Memorization and Presentation
- Team Player
- Specials Promotion and Upselling
- Staff Training
- Upselling and Cross Selling
- Relationship Building
- Cleaning and Sanitizing
- High Energy and Stamina
- Menu Recommendations
- Cool Under Pressure
- Warm and Friendly
- Order Accuracy and Delivery
- Covid Symptom Screening
- Customer Service and Rapport
- Reliable and Responsible
- Decision Making
- Team Leadership
- Courteous Phone Demeanor
- Caregiver Relations
- Fluid Measurement
- Nutrition and Diet
- Observation Documentation
- Linen Replacements
- Needs Determination
- Vital Signs Collection
- Mobility Assistance
- Feeding Assistance
- Bedsore Prevention
- Output Monitoring and Reporting
- Emotional and Social Support
- Catheter Care
- Verbal and Written Communication
- Care Monitoring
- Basic Life Support
- Medication Administration
- Room Cleaning and Restocking
- Blood Sugar Monitoring
- CPR Certification
- Emergency Response
- EMR Updating
- First Aid Certification
- Universal Precautions
- Time Management
- Empathy and Compassionate Care
- Injury Prevention
- Medical Terminology
- Multitasking and Prioritization
- Calm Under Stress
- Patient Positioning
- Family Education
- CNA Certification
- Biohazard Disposal
- Patient Safety Management
- HIPAA Compliance
- Willingness to Learn
- Patient Care Quality
Certification
- CNA - Certified Nurse Assistant
- Basic Life Support (CPR and AED) Certified
- MedCOM Certifications on abuse training, fire safety, nutrition, catheter care and more
Timeline
Waitress
Hwy 77 Fish Market And Oyster Bar
10.2019 - Current
Certified Nursing Assistant
Col Robert L Howard Veterans Home
02.2019 - 07.2021
Certified Head Lifeguard
Shocco Springs
05.2015 - 08.2019
No Degree - Bachelor of Science in Nursing
Troy University
High School Diploma -
Victory Christian
- CNA - Certified Nurse Assistant
- Basic Life Support (CPR and AED) Certified
- MedCOM Certifications on abuse training, fire safety, nutrition, catheter care and more
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