Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Erica Cooke

Grifton,NC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Reliable Administrative Assistant and Payroll Specialist with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Reliable Administrative Assistant with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

15
15
years of professional experience

Work History

Administrative Assistant /Payroll Specialist

Pitt County Schools
Greenville , United States
2013.08 - 2021.03

I handled payroll for approximately 120 employees using the AS400 system. I did timesheets for approximately 35 employees using a system called TACS. I lined up substitutes for teachers and teacher assistants. I kept records of every employee's personnel file. I kept up with how many sick, annual and personal leave days each employee used. I also kept up with how many child involvement hours that each faculty member used. They were allowed 8 hours per school year to use to attend things for their children. I planned meetings for the school principal. I made sure all payroll was signed by the staff and principal, copies were made, and delivered to county office by the due date each month. I set up contracts for extra employees that did extra jobs after school like collecting tickets at the door or gate for ballgames or extra curricular activities, teachers that worked on the weekends helping with different exams, and afterschool programs such as Twilight and Project Equal. I collected money and signed up students for drivers education classes through the North Carolina Driving School. I explained the details to the students and parents and made sure they received an information sheet about drivers education and forwarded the sign up sheet before the classes were to start the following Monday. I made the announcements and stated the Pledge of Allegiance and 'moment of silence' every morning over the intercom to keep the staff and students aware of what was going on or happening around the school. I made sure all employees knew how to access their employee portal, the substitute website and their orbit account (retirement system). I was readily available for helping the receptionist when she went on lunch break by answering phone calls and directing the public and students in the right direction. I set up tours of the school for families that were interested in sending their child/children to J. H. Rose High School in Greenville, NC. I helped the principal and four other assistant principals plan faculty meetings, luncheons for staff, and luncheons and meetings for different community leaders coming into our facility. I helped decorate for such occasions and ordered and picked up food, snacks, drinks, desserts, etc... I assisted staff in filling out various forms that they needed throughout the school year such as donated leave, change of name, address or phone number, child involvement leave, personal and annual leave forms, exception forms if they forgot to clock in or out, medical leave forms, and w-2 for state and federal tax withholdings. I also made student interns feel welcomed and made sure they filled out the appropriate paperwork so that they could substitute for their teacher throughout the semester. I made new employees feel welcomed by putting together a basket of supplies they could use in the classroom. I ordered all office and classroom supplies for the high school. I administered medicine to students that needed it throughout each year. I recorded the time and date that the student took their medicine for the school nurse. I was the recorder for emergencies such as lock downs, bomb threats and such. I was the front line person that made the announcement over the intercom letting all faculty and students know what the situation was. I called the appropriate persons needed for each situation. I recorded the start and end time on paper and reported the times and situation to county office. I helped administrators watch cameras for suspicious behaviors during this time and other times such as fights or if something was stolen or damage was done in the parking lot. I handled mail each day, put copies of important paperwork in the staff boxes, and let them know if they had a delivery that was too big for their box through text, email or calling their classroom or location. I kept up with how many staff we had for records each year and for parents that planned things for staff appreciation. I was trained to administer an epi pen as needed and how to help someone to their asthma inhaler. I also kept up with the staffs' copier number code and programmed a certain amount of copies that they could make throughout the year. If they requested more, I had to get it approved through the principal. I worked on copiers when they were jammed or needed a new toner or cartridges. If I couldn't fix it, I called in a ticket order for the company to come out to fix the problem. I put in work order tickets for problems around the school so that the correct department from county office could come out to fix the problem(s). I also put in orders for heating and air for extra curricular activities taking place around the school such as ballgames and concerts that were after hours or on the weekends, so that the attendees would feel comfortable with the correct heating or air needed for that time of the year. I did so many different jobs while holding this position. If you have more questions, just ask.

Kindergarten Teacher

Pitt County Schools
Winterville , NC
2010.08 - 2011.06
  • Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student.
  • Created, managed and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
  • Identified characteristics, needs, abilities and problems of each child through personal interaction and progress reports to optimize approaches.
  • Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
  • Reported to parents and administration about student progress.
  • Applied evidence-based practices for classroom management to enhance learning results.
  • Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body.
  • Collaborated with colleagues to create and use enhanced technology and smart boards.
  • Delegated tasks to teacher assistants and school volunteers.
  • Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
  • Observed and assessed student performance and charted progress.
  • Introduced read-aloud literature to stimulate imagination and build comprehension and vocabulary.
  • Pioneered multi-age kindergarten and first-grade class to build early literacy and math skills and promote independent reading.

Deputy Clerk of the Court

State Of NC; Pitt County Courthouse
Greenville , United States
2000.01 - 2002.05
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
  • Met with judges, lawyers and police officials to coordinate functions of court.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Maintained docket calendar and database for Juvenile and Department of Social Services court.
  • Answered numerous telephone calls to take messages and transfer calls to appropriate colleagues.
  • Used tape recording equipment to record court proceedings.
  • Marked and preserved exhibits introduced into evidence in court proceedings.

Head Groundskeeper

Pitt County Girls Softball League
Winterville , NC
1998.04 - 2002.03
  • Repaired ground structures regularly, sticking to schedules and meeting facility needs.
  • Maintained routine landscaping schedules to boost lawn health.
  • Chalk and line all four softball fields before games each day.
  • Kept grass cut and all trash picked up.
  • Coordinate scorekeepers and concession workers for all games and tournament weekends.
  • Clean the restrooms and maintain supplies
  • Shop for concession stand food, candy, snacks and drinks

Education

Bachelor of Science - Elementary Education

East Carolina University
Greenville, NC
05.2009

Skills

  • Administrative Support
  • Strong Organizational Skills
  • Computers and Technology
  • Document and File Management
  • Supply Inventory Control
  • Confidentiality and Data Protection
  • Ease with Computers and Technology
  • Multitasking and Time Management
  • Appointment Coordination
  • Order Placement
  • Spreadsheet Management
  • Class Management
  • Advanced MS Office Suite Knowledge
  • Microsoft Excel
  • Meeting Planning
  • Payroll Administration
  • Office Supplies and Inventory
  • Postage Meter
  • Reception Duties
  • Administrative and Clerical Support
  • Skilled in Microsoft Office
  • AS/400

Accomplishments

  • Earned Award for Clerical Support of the Year (2018)
  • Completed payroll for staff of 150 employees.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Event Planning - Successfully planned and executed meetings, lunches and special events for groups of 100+ employees.
  • Scheduling - Communicated with Pitt County Schools County Office through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.

Timeline

Administrative Assistant /Payroll Specialist

Pitt County Schools
2013.08 - 2021.03

Kindergarten Teacher

Pitt County Schools
2010.08 - 2011.06

Deputy Clerk of the Court

State Of NC; Pitt County Courthouse
2000.01 - 2002.05

Head Groundskeeper

Pitt County Girls Softball League
1998.04 - 2002.03

Bachelor of Science - Elementary Education

East Carolina University
Erica Cooke