Summary
Overview
Work History
Education
Skills
Timeline
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Erica Cooke

Wilmington,DE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Administrative Coordinator/Cash Office Associate

TJ Maxx, TJX Companies
12.2003 - 12.2020
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.

Education

High School Diploma -

JAMES GROVES ADULT HIGH SCHOOL
NEWARK,DE
06.2023

Skills

  • Attention to Detail
  • Data Entry
  • Time Management
  • File Organization
  • Team Collaboration
  • Customer Service Management
  • Payroll Administration
  • Office Administration
  • Tech-Savvy

Timeline

Administrative Coordinator/Cash Office Associate

TJ Maxx, TJX Companies
12.2003 - 12.2020

High School Diploma -

JAMES GROVES ADULT HIGH SCHOOL

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Erica Cooke