Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Erica Cooper

Richmond,VA

Summary

Resourceful financial services professional recognized for exceptional productivity and efficiency in task completion. Expertise in risk assessment, regulatory compliance, and customer service drives the ability to meet client needs effectively. Strong communication, problem-solving, and adaptability skills contribute to consistently achieving organizational goals. Career aspirations include advancing within the financial sector to further enhance operational excellence.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Lead Associate

Vitamin Shoppe
Richmond, VA
07.2023 - Current
  • Replenished and arranged items to maintain appearance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Managed cash register operations using POS system and processed sales and returns.

MTG Loan Specialist

Truist Bank
Richmond, VA
06.2005 - Current
  • Delivered high levels of customer service to facilitate smooth processes.
  • Managed pipeline for originated loans through closing and complete required management reports.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Ensured that all loan processing activities were in compliance with relevant laws and regulations.
  • Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
  • Ensured compliance with all federal, state, and local laws governing lending practices.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Updated and maintained databases with current information.

Education

High School Diploma -

George Wythe High School
Richmond, VA
06-1998

Some College (No Degree) - Human Services

J Sargent Reynolds
Richmond,VA

Skills

  • Efficient loan processing
  • Regulatory compliance
  • Client support
  • Accurate data entry
  • Strategic pipeline optimization
  • Effective time management
  • Analytical problem solving
  • Thorough review process
  • Risk assessment
  • Effective communication

Affiliations

  • participated in the Business Resource Group
  • volunteer with the youth in the community
  • assist the elderly with task to help them throughout their days
  • provide support to young adults in my community

Certification

  • Certified Notary of VA since 2018

Timeline

Sales Lead Associate

Vitamin Shoppe
07.2023 - Current

MTG Loan Specialist

Truist Bank
06.2005 - Current

High School Diploma -

George Wythe High School

Some College (No Degree) - Human Services

J Sargent Reynolds

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Erica Cooper